Agents

Each project can run multiple agents. The agent editor is where behavior is shaped: prompt, voice, languages, tools, and connected integrations.

Prompt

The prompt tells the agent who it is speaking for and how to handle common situations. Edits are versioned — publish a change and you can compare or roll back later.

Voice and language

Pick a voice from the catalog and set which languages the agent understands and speaks.

Tools

Tools are what the agent can do mid-conversation: book appointments, capture lead details, transfer to a human, look up knowledge. Enable only what the agent needs; each tool documents its own setup.

Testing changes

Use the test-call button in the editor after significant edits. Published changes go live immediately on all channels.