Help & status
Check Nuteq AI's service status
Nuteq AI service status: there is no public status page today. Recent activity in Conversations shows that your agent works.
Nuteq AI has no separate public status page today. The fastest way to see if your agent works is in your own dashboard. Calls and messages appear in Conversations as they happen.
How to check if things work
Open Conversations. Look for a call or message from the last few minutes.
- New activity shows. Your agent answers as expected.
- You expected a call or message and nothing appears. The more common cause is a setting on one channel, not an outage. Phone, SMS, and WhatsApp each have a troubleshooting guide. It covers the reasons that the channel goes quiet, such as forwarding or business hours.
If it still looks wrong
If Conversations shows that nothing comes through, and the channel guide does not explain it, contact support. Describe exactly what you see, including when it started. Support can tell you if the problem is specific to your account or is wider. You cannot see this from the dashboard alone.
By Nuteq AI TeamPublished Updated 1 min read
Keep reading
Related content
- Contact supportContact Nuteq AI support: email support@nuteqai.com from your account address. Expect a reply within one business day.Read more
- Review a conversationReview a conversation: open a call or message thread, read the transcript, hear the recording, and check the outcome and next step.Read more
- Fix phone number and calling problemsFix calls not reaching your agent, a number stuck on provisioning, or a rejected port request.Read more
Frequently asked questions
- Does Nuteq AI have a public status page?
- Not today. Check your own dashboard. Recent calls and messages in Conversations show that your agent works.
- How do I know if a problem is just my account or affects everyone?
- Contact support and describe what you see. Support can tell you if the problem is limited to your account or is wider.
- My calls stopped coming through. Is that a Nuteq AI outage?
- Usually not. Start with the phone troubleshooting guide. Forwarding or business hours settings cause this much more often than an outage.
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