Help & status
Common problems and where to fix them
Common Nuteq AI problems, such as missed calls or wrong answers, matched to the guide that fixes each one.
Most problems have one of three causes: a channel went quiet, your agent gave a wrong answer, or a billing or account question needs a person. Match your symptom to a guide below.
Match your symptom to a fix
- Calls do not come through, or your number rings in an unexpected place. See phone troubleshooting.
- Text messages do not send or arrive. See SMS troubleshooting.
- WhatsApp messages do not send or arrive. See WhatsApp troubleshooting.
- Your agent gave a wrong or confusing answer. Open the call or message in Conversations and fix it there.
- Your agent did not know how to answer a question. See unanswered questions.
- You have a plan, invoice, or payment question. See account and billing help.
When nothing above matches
Some problems are specific to your account. They have no guide. First, read the Conversations record for the exact call or message. The transcript and outcome answer most "did it work?" questions.
If that does not explain the problem, contact support. Include a link to the affected call or message. The team then sees what happened. They do not guess from a description.
By Nuteq AI TeamPublished Updated 1 min read
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Related content
- Fix phone number and calling problemsFix calls not reaching your agent, a number stuck on provisioning, or a rejected port request.Read more
- Fix text messages that fail to sendFix text messages not sending: a pending registration, an opted-out customer, or a used-up monthly text allowance.Read more
- WhatsApp troubleshootingWhatsApp connection troubleshooting: fix a PIN request, a declined business name, a paused connection, or a stuck payment step.Read more
- Contact supportContact Nuteq AI support: email support@nuteqai.com from your account address. Expect a reply within one business day.Read more
Frequently asked questions
- My phone number stopped receiving calls. What do I check first?
- Start with the phone troubleshooting guide. It covers the most common reasons that calls stop, such as forwarding and business hours.
- My agent keeps giving wrong answers. How do I fix that?
- Open the conversation where it happened and use Fix incorrect answers to correct the response. Future callers then get the right answer.
- Where do I go if none of these match my problem?
- Contact support. Include a link to the affected call or message. The team can then see exactly what happened.
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