Privacy Policy
What we collect, why we collect it, and what you can do about it.
Last updated October 3, 2026
The short version
- We never sell your data.
- We do not use your calls or messages to train AI.
- Your data is stored in the United States and the European Union.
- You can ask us to delete your data at any time.
Who we are
Nuteq AI is an AI receptionist that answers calls and messages for businesses. It is operated by Zyntova Solutions LLC, a US company. This policy covers nuteqai.com and the Nuteq AI service.
If you called or messaged a business that uses Nuteq AI, that business decides what happens with your conversation, and we handle it only on their instructions. Contact that business to see, correct, or delete it. If you have a Nuteq AI account or visited our website, we are responsible for your data and you can contact us directly.
What we collect
| What | Examples | Why |
|---|---|---|
| Account | Name, email, business name, phone number | To run your account and support you |
| Billing | Plan, invoices, payment status. Stripe handles card details; we never see card numbers. | To charge for the service |
| Setup | Instructions for your receptionist, opening hours, uploaded documents, connected calendars and channels | So your receptionist can answer and book correctly |
| Conversations | Call audio, transcripts, messages, caller name and number, summaries, bookings | To answer callers and show conversations in your dashboard |
| Website | Pages visited, browser, device, approximate location | To improve our website |
How we use it
We use your data to run the service: answering calls and messages, booking appointments, showing each business its own conversations, billing, support, and keeping the service secure. We do not sell it, use it for advertising, or build profiles of callers across businesses.
AI and call recording
Nuteq AI uses AI providers to understand what a caller says, write a reply, and speak it. We do not use your calls, recordings, transcripts, or messages to train AI models, and our agreements with those providers do not allow them to either.
Calls may be recorded and transcribed so the business can review them. Recording laws differ from place to place, and each business is responsible for following the rules that apply to it, including telling callers when a call may be recorded.
Text messaging
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Reply STOP to any text to stop receiving messages from that number, or HELP for help.
Where it is stored and how we protect it
Nuteq AI is a US company, and data is stored in data centers in the United States and the European Union. When data leaves the EU or UK, we rely on legally recognized safeguards such as standard contractual clauses.
Data is encrypted in transit and backups are encrypted. Each business can only reach its own data, and recordings can only be played by people signed in to that account. Our staff open recordings or transcripts only when needed to support you or fix a problem. No system is perfectly secure; our Security page has more detail.
How long we keep it
We keep your data while your account is open. You can ask us to export or delete it at any time, and we complete verified requests within 30 business days. When you close your account, we delete your data from our live systems within 30 business days; encrypted backups expire on a rolling schedule after that. We keep billing records for as long as tax law requires.
Your rights
Wherever you live, you can ask us to show you your data, correct it, delete it, give you a copy, or limit how we use it. Email support@nuteqai.com from the address on your account. We reply within 30 days and never treat you differently for asking.
If you live in the EU or UK, you can also complain to your data protection authority.
Children
Nuteq AI is built for businesses. We do not offer accounts to children or knowingly collect data from children under 13 through our website.
Changes and contact
When we change this policy, we update the date at the top. If a change is significant, we email account owners before it takes effect.
Questions or requests: support@nuteqai.com. Security concerns: security@nuteqai.com.