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Chinese-speaking AI receptionist for Mandarin callers

Mandarin callers get Mandarin back, without waiting for the one staff member who speaks it.

Nuteq answers in English and replies in Mandarin once a caller speaks it, on the same call. It books appointments for parents and grandparents, answers routine questions, and saves a record your team can read.

Set up a Mandarin-speaking receptionist freeRead an example call
  • Two-minute setup
  • No credit card
  • Keep your number
  • See pricing

Missed-call estimate

How much do unanswered Mandarin calls cost you?

Every call that rings out is a lost appointment. Pick how many calls you get a week.

25 a week ≈ 108 a month

Calls nobody answers

33 a month

Appointments at risk

13 a month

Business at risk each month, up to

$2,340

How this is estimated
%
%
$

Example figures for this kind of business. Change them to match yours. The estimate assumes callers who reach nobody do not call back.

Compare that with Nuteq pricing

How Nuteq helps

Can an AI receptionist answer Chinese-speaking callers in Mandarin?

Yes. An AI receptionist can greet callers in English and reply in Mandarin as soon as a caller speaks it, without a menu or a callback from a Mandarin-speaking employee. With Nuteq you add Chinese to your agent’s languages, and the same agent books appointments against your real availability, answers questions from the business information you provide, and takes down names and numbers. When the caller is booking for a parent, the agent takes the parent’s name for the appointment and keeps the caller’s number. Each call is kept with its recording, a transcript in Chinese characters, and a short written summary. Nuteq speaks Mandarin only. It does not speak Cantonese, Taiwanese Hokkien, or other Chinese languages, which matters if many of your customers are from Hong Kong, Guangdong, or older Chinatown communities. For Mandarin speakers it works as a Chinese answering service that is always on.

Updated

Answers
Phone, text messages, WhatsApp, and website chat
Speaks
English and Mandarin Chinese
Not supported
Cantonese and other Chinese languages
Mandarin voices
Several, with a mainland China accent
Record
Transcript kept in the characters spoken

Use cases

What Mandarin-speaking customers call about

Chinese is one of the most widely spoken languages among immigrants in the United States, Canada, and the United Kingdom, and Mandarin is the form many newer arrivals speak. Many families book services for their parents, who prefer to speak Mandarin.

  • family

    An adult daughter books a check-up for her father in Mandarin

    Books the visit in the father’s name and keeps the daughter’s number on it.

    Booked for a parent

  • new arrival

    A student new to the city asks what a first visit involves

    Explains in Mandarin from the details you gave it and offers the next opening.

    Question answered, booked

  • cantonese

    A caller speaks Cantonese

    Cannot speak Cantonese, so it carries on in English and transfers to your team if the caller asks for a person.

    Transferred to your team

  • late message

    A customer writes in Chinese late at night asking for a weekend opening

    Replies in Chinese, checks your availability, and books the Saturday slot they pick.

    Booked before morning

  • urgent

    A Mandarin-speaking caller has an urgent problem that needs a person

    Transfers to your on-call number with the caller’s problem already noted.

    Transferred

Example call record

Wei Zhang

Front desk · phone · 1:05

Cleaning booked
  • mandarin
  • family booking
  • cleaning
  1. AgentParkside Family Dental, how can I help you today?
  2. Caller你好，请问可以说中文吗？我想给我妈妈约个洗牙。Hello, may I speak Chinese? I would like to book a teeth cleaning for my mom.
  3. Agent可以的。请问您母亲以前来过我们诊所吗？Sure. Has your mother been to our clinic before?
  4. Caller来过，她去年来过。Yes, she came last year.
  5. Agent好的。下周二上午十点有一个空位，您看可以吗？Okay. There is an opening next Tuesday at 10 a.m. Does that work for you?
  6. Caller可以，谢谢。Yes, thank you.
Call summary

Wei called in Mandarin to book a cleaning for his mother, a returning patient last seen a year ago. The receptionist replied in Mandarin, offered next Tuesday at 10:00, and he accepted on her behalf. The cleaning is booked in her name, with his number on the booking.

  • Replied in Mandarin from the caller’s first sentence
  • Booked a cleaning for next Tuesday at 10:00 AM
  • Kept the caller’s number on the booking

Nuteq vs a Mandarin answering service vs voicemail

How Nuteq compares with a typical answering service and voicemail
QuestionNuteqTypical answering serviceVoicemail
Mandarin on every callYes, including nights and weekendsOnly when a Mandarin-speaking operator is availableNo
CantoneseNot supportedSome services offer itOnly your recorded greeting
BookingBooks during the call, into your calendarUsually a message for you to returnNo
Record your team can readTranscript in Chinese plus a written summaryA short message, often in EnglishAudio only
Busy hoursSeveral callers answered at onceVaries by providerEvery caller waits for a callback

One agent on every channel

Phone
Greets in English and replies in Mandarin when the caller speaks Mandarin.
Text messages
Replies to customers who text, and sends booking confirmations and reminders.
WhatsApp
Answers questions and books appointments for customers who prefer WhatsApp.
Website chat
Visitors who type in Chinese on your site get answers in Chinese.

How do you set up a Mandarin-speaking receptionist?

Setting up a Mandarin-speaking receptionist in Nuteq takes a few minutes. Pick your business template, add Chinese under Voice and language, and try a Mandarin call from your browser before you forward your phone number or choose a new local one.

  1. 1

    Sign up and choose the template that matches your business.

  2. 2

    Under Voice and language, add Chinese to the languages your agent understands.

  3. 3

    Make a Mandarin test call in your browser, then forward your number or pick a new one.

Questions about Mandarin-speaking callers

Is Nuteq a Chinese answering service?

Nuteq is an AI receptionist that can serve as a Chinese answering service for Mandarin speakers: it answers in English and Mandarin at any hour, books appointments, and keeps a transcript and summary of every call.

Does it speak Cantonese?

Nuteq does not speak or understand Cantonese. It speaks Mandarin only, so if many of your callers speak Cantonese, set up a transfer to a staff member who does.

Can Nuteq reply in Chinese characters on texts and chat?

Nuteq replies in Chinese characters to customers who write in Chinese on the message channels you connect. There is no setting to choose traditional over simplified characters, and booking confirmation texts go out in English.

Does it work with WeChat?

Nuteq does not connect to WeChat. It answers your phone number and the message channels listed on this page, so customers who usually use WeChat can reach it on WhatsApp or through your website.

Does the Mandarin voice sound natural?

Nuteq uses voices recorded for Mandarin, with a mainland China accent, rather than an English voice reading Chinese. You can play each one and choose it when Chinese is your agent’s main language.

Can it book for a family member who is not on the phone?

Nuteq books under whatever name the caller gives, so a son or daughter can book a visit for a parent in Mandarin while their own phone number stays on the booking.

Is Mandarin included in my plan?

Nuteq includes Chinese on every plan at no extra charge, including the free plan. See the pricing page for what each plan covers.

Other languages and industries

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Answer Mandarin callers in Mandarin.

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