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Vietnamese-speaking AI receptionist

A front desk that speaks Vietnamese first and English when it needs to.

Set Vietnamese as your agent’s main language and Nuteq answers in Vietnamese, then switches to English when a caller speaks English. It books appointments, answers everyday questions, and writes up each call.

Set up a Vietnamese-speaking receptionist freeRead an example call
  • Two-minute setup
  • No credit card
  • Keep your number
  • See pricing

Missed-call estimate

What do missed Vietnamese calls cost your business?

Every call that rings out is a lost appointment. Pick how many calls you get a week.

50 a week ≈ 217 a month

Calls nobody answers

54 a month

Appointments at risk

27 a month

Business at risk each month, up to

$3,250

How this is estimated
%
%
$

Example figures for this kind of business. Change them to match yours. The estimate assumes callers who reach nobody do not call back.

Compare that with Nuteq pricing

How Nuteq helps

How does a Vietnamese-speaking AI receptionist work?

A Vietnamese-speaking AI receptionist answers your line in Vietnamese, books appointments, and answers routine questions without a staff member picking up. In Nuteq you make Vietnamese your agent’s main language, pick one of the Vietnamese voices, and add English as a second language. The agent then answers in Vietnamese and switches to English when an English-speaking caller comes on, so one number serves both. Write your greeting in both languages so every caller knows they can use either. Each call is saved with a recording, a Vietnamese transcript, and a short written summary. One limit applies. On calls, Nuteq does not switch into Vietnamese partway through a call on an agent whose main language is English. If most of your callers speak English, a second agent with Vietnamese as its main language, on its own number, is the reliable setup. It works like a Vietnamese answering service that never closes.

Updated

Answers
Phone, text messages, WhatsApp, and website chat
Main language
Vietnamese, with English as a second
Switches
To English when the caller speaks English
Vietnamese voices
Several to choose from
Vietnamese
No extra charge on any plan

Use cases

What Vietnamese-speaking customers call about

Vietnamese is among the most spoken languages in the United States, with large communities in California, Texas, and Washington, and in Canadian cities such as Toronto and Vancouver. Many older customers are far more comfortable speaking Vietnamese on the phone.

  • elder

    A grandmother calls in Vietnamese to book a check-up

    Speaks Vietnamese the whole way through and books a morning slot.

    Booked in Vietnamese

  • english caller

    An English-speaking customer calls the same Vietnamese-first number

    Switches to English after the caller’s first sentence and books normally.

    Handled in English

  • salon

    A regular client calls a nail salon in Vietnamese to book a Saturday pedicure

    Checks Saturday availability in Vietnamese and books the time she picks.

    Booked, client matched

  • after hours

    A customer writes in Vietnamese on WhatsApp after closing

    Replies in Vietnamese at once and offers the next day’s openings.

    Answered after hours

  • transfer

    A caller needs the owner about a billing question

    Transfers to the owner’s number with the question already written down.

    Transferred

Example call record

Nguyễn Thị Lan

Front desk · phone · 0:54

Cleaning booked
  • vietnamese
  • cleaning
  • returning patient
  1. AgentNha khoa Bellaire xin chào. Bellaire Family Dental, how can I help?Bellaire Dental, hello. Bellaire Family Dental, how can I help?
  2. CallerChào em, chị muốn đặt lịch cạo vôi răng.Hi, I would like to book a teeth cleaning.
  3. AgentDạ vâng. Chị đã từng đến phòng khám mình chưa ạ?Yes, of course. Have you been to our clinic before?
  4. CallerRồi, năm ngoái chị có đến.Yes, I came last year.
  5. AgentDạ, thứ Bảy này lúc 9 giờ sáng còn trống. Em đặt lịch cho chị nhé?This Saturday at 9 a.m. is open. Shall I book it for you?
  6. CallerỪ, được em. Cảm ơn em.Yes, that works. Thank you.
Call summary

Lan, a returning patient, called in Vietnamese to book a cleaning. The receptionist answered in Vietnamese, offered this Saturday at 9:00, and she accepted. The cleaning is booked and her number is saved.

  • Greeted in Vietnamese and English, as the owner wrote it
  • Booked a cleaning for Saturday at 9:00 AM
  • Added the booking to Lan’s existing contact

Nuteq vs a Vietnamese answering service vs voicemail

How Nuteq compares with a typical answering service and voicemail
QuestionNuteqTypical answering serviceVoicemail
Vietnamese coverageEvery call, any hourOnly while a Vietnamese-speaking operator is on shiftNone
English callers on the same lineSwitches to English automaticallyUsually yesSame greeting for everyone
Books the appointmentYes, during the callUsually takes a messageNo
Record of the callRecording, transcript, and summaryA message by email or textAn audio message
Busy SaturdaysSeveral calls answered at onceDepends on staffingCallers wait for a callback

One agent on every channel

Phone
Answers in Vietnamese and switches to English when an English speaker calls.
Text messages
Replies to customers who text, and sends booking confirmations and reminders.
WhatsApp
Answers questions and books appointments for customers who prefer WhatsApp.
Website chat
Visitors who type in Vietnamese on your site are answered in Vietnamese.

How do you set up a Vietnamese and English receptionist?

A Vietnamese and English receptionist in Nuteq takes a few minutes. Choose your business template, set Vietnamese as the main language and pick a Vietnamese voice, add English as a second language, write a greeting in both, and test before forwarding your number.

  1. 1

    Sign up and choose the template that fits your business.

  2. 2

    In Voice and language, make Vietnamese the main language, pick a voice, and add English.

  3. 3

    Write a greeting in both languages, test a call in your browser, then forward your number.

Questions about Vietnamese-speaking callers

Is Nuteq a Vietnamese answering service?

Nuteq is an AI receptionist that can take the place of a Vietnamese-speaking answering service: it answers in Vietnamese and English at any hour, books appointments, and keeps a record of every call.

Can my English-first agent switch to Vietnamese mid-call?

Nuteq does not switch into Vietnamese partway through a call when English is the main language. Make Vietnamese the main language, or add a second Vietnamese-first agent with its own number on plans with more than one agent.

Will English-speaking customers be able to use it?

Nuteq switches from Vietnamese to English as soon as a caller speaks English, as long as English is one of the agent’s languages, so a Vietnamese-first number still serves all your customers.

Does Nuteq sound like a native Vietnamese speaker?

Nuteq has several voices made for Vietnamese, rather than an English voice reading Vietnamese. Play each one in the voice catalog and pick the one that suits your business.

Can customers message it in Vietnamese?

Nuteq replies in Vietnamese to customers who write in Vietnamese on WhatsApp or the other message channels you connect. It does not connect to Zalo.

Does Vietnamese cost more?

Nuteq includes Vietnamese on every plan, the free plan included, at no extra charge. Plan details are on the pricing page.

Can it book around my staff’s schedule?

Nuteq books only into the opening hours and services you set, and when you connect Google Calendar it checks your busy times there before it offers a slot to a caller.

Other languages and industries

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Give Vietnamese-speaking callers a Vietnamese answer.

Two-minute setup, no credit card.See pricing

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