Terms of Service

Nuteq AI provides an AI receptionist platform that answers inbound and outbound phone calls, texts, and messages, schedules appointments, and captures customer leads.

The service is provided on a subscription basis. Included voice minutes, messages, and plan features are described in your plan details. Usage beyond your plan is billed at the overage rates displayed in your dashboard.

You retain all right, title, and interest in your business data, including call audio recordings, conversation transcripts, customer contact records, prompt configurations, and uploaded knowledge base materials.

We receive only a limited license to process your data strictly to operate and deliver the service to your organization.

AI Model Training: We do not use your customer calls, voice audio, transcripts, or messages to train, fine-tune, or improve any public or foundation artificial intelligence models.

You are responsible for your agent configurations, prompt instructions, and interactions with callers and end-users.

Compliance With Laws: You agree to comply with all applicable telemarketing regulations, spam rules, and call recording consent laws (including obtaining any required two-party caller consent prior to recording calls).

Prohibited Use: You may not use Nuteq AI to transmit unlawful, fraudulent, harassing, or deceptive communications, conduct unauthorized automated dialing, or attempt to disrupt or reverse engineer the service.

We reserve the right to suspend or terminate accounts that violate these terms or generate unlawful traffic.

You must maintain the security of your account credentials. You are responsible for all activity conducted under your organization account.

Access to customer transcripts, recordings, and settings is restricted to authorized members of your organization.

Subscriptions are billed in advance through Stripe. Recurring plans renew automatically each billing cycle until canceled.

You can update billing information, change plans, or cancel your subscription at any time through the Stripe Customer Portal in your dashboard settings.

When you cancel, service continues through the end of your current paid billing cycle. We do not issue prorated refunds for partial billing periods unless required by law.

To the maximum extent permitted by law, neither Nuteq AI, Zyntova Solutions LLC, nor its suppliers shall be liable for indirect, incidental, special, or consequential damages, including lost profits, lost revenue, business interruption, or loss of data.

Our total cumulative liability arising out of or related to these terms or the service is limited to the total fees paid by you to Nuteq AI in the twelve (12) months immediately preceding the event giving rise to the claim.

Nuteq AI is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

While we strive for high reliability and accurate conversational performance, we do not warrant that call audio will be uninterrupted or error-free in all network conditions.

We may update these terms from time to time. Material changes will be announced with at least 30 days notice before taking effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.

Questions regarding these terms may be directed to support@nuteqai.com.