Connections
Nuteq AI connections are the channels that let customers reach your agent: phone calls, your website, WhatsApp, and text messages.
A connection is a channel that your customers already use. You point it at an agent so real people can reach the agent. Channels are a phone number, your website, WhatsApp, and text messages. After onboarding, only you can test your agent. A connected channel opens the agent to customers.
What connections are for
An agent with no channel can be reached only from the dashboard. A channel gives the agent an address that customers already know: a phone number to call, a widget on your site, or a WhatsApp or text number to message. The agent does not change. It uses the same prompt, knowledge, and tools on every channel.
You can connect more than one channel to an agent. If your business runs more than one agent, you can split channels between them. Example: a plumbing company sends calls to one agent and website chat to another. Or it points both at one agent so nothing is missed.
The channels you can connect
- Phone. Get a new Nuteq AI number, or point a number you own at your agent. The agent answers calls live. See Phone numbers.
- Website. Publish a widget on your site. Visitors talk or type to your agent on the page. See Website.
- WhatsApp. Connect your WhatsApp Business number through Meta. The agent answers messages and calls there. See WhatsApp.
- SMS. Turn on text messages on a phone number that is connected. See SMS.
- Phone system (SIP). For businesses with their own phone system. Connect it directly. See Connect your phone system.
Check that a channel works
The Connections page shows the status of each channel. You see which channels are live and which need another step. Then try the channel yourself as a customer would: call the number, open the widget, or send a message. If something sounds wrong, fix the agent's prompt or knowledge. Then test the channel again.
By Nuteq AI TeamPublished Updated 2 min read
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Related content
- Phone numbersNuteq AI phone numbers let your AI receptionist answer calls. Forward your number, get a new number, or port your number.Read more
- Website voice widgetThe Nuteq AI website voice widget lets visitors talk to your agent on your site. They do not log in or dial a number.Read more
- Connect WhatsAppConnect WhatsApp Business to Nuteq AI through Meta. Your agent answers customer messages and calls on the number you already use.Read more
- Text messaging (SMS)Text messaging with your AI receptionist: your agent texts customers from the number that answers your calls, after carrier registration passes.Read more
Frequently asked questions
- Do I need to connect every channel?
- No. Connect the channel your customers already use, confirm that it works, and add others later. Your agent can run on several channels at once.
- Does the same agent answer on every channel?
- Yes, unless you assign a different agent to a channel. Every channel uses the same prompt and knowledge, so answers stay consistent.
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