Connections
Text messaging (SMS)
Text messaging with your AI receptionist: your agent texts customers from the number that answers your calls, after carrier registration passes.
Text messaging lets your AI receptionist send and receive SMS on the phone number that already answers your calls. A customer who texts your business gets an answer, as a caller does.
What it is for
A customer who prefers to text still reaches your agent. Over text, the agent can answer questions, capture a lead, or book an appointment. It uses the same instructions and knowledge as on the phone. Every text thread appears in Conversations with your calls. Customer messages do not go to a separate inbox.
Key terms
- Text message registration. A one-time carrier check that a US business must pass before its number can send texts. See Register your business to send texts.
- Opt-out. A customer's STOP reply. It stops all texts, calls, and WhatsApp messages to that number until the customer texts START.
- Taking over a conversation. You send a reply yourself and not the agent. See Reply to a customer's text yourself.
What you can do
- Register your business: let your US numbers send texts.
- Reply to a customer's text yourself: read threads and reply when you want to.
- Fix text messages that fail to send: use this if a customer does not get your texts.
- Get or bring a phone number: use this if you have no Nuteq AI number.
By Nuteq AI TeamPublished Updated 1 min read
Keep reading
Related content
- Reply to a customer's text yourselfReply to customer text messages yourself. Open a thread in Conversations or the Needs attention list and type a reply.Read more
- Register your business to send textsText message registration is the carrier check every US business must pass before its number can send texts. Nuteq AI files it for you.Read more
- Phone numbersNuteq AI phone numbers let your AI receptionist answer calls. Forward your number, get a new number, or port your number.Read more
- Follow-upsSee everyone who waits for a reply in one list. Follow up with a customer within minutes.Read more
Frequently asked questions
- Do I need a separate number for texting?
- No. Texting uses the same Nuteq AI phone number that answers your calls. You do not manage a second number.
- Can my agent text customers automatically?
- Yes. After your business is approved to send texts, your agent replies to incoming texts as it answers calls. It uses its instructions and knowledge.
- Can I text a customer myself instead of the agent?
- Yes. Reply from a customer's profile or the Needs attention list. The agent then pauses its answers to that customer for a while. You and the agent do not reply at the same time.
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