Connect WhatsApp

Connect WhatsApp so your agent answers customer messages and takes voice calls on the WhatsApp Business number that your customers already use. Setup runs through Meta, the parent company of WhatsApp. It uses a popup flow called Embedded Signup.

What connecting WhatsApp does

After you connect, every message that a customer sends to your WhatsApp Business number reaches your agent. The agent replies with the same prompt and knowledge as on your other channels. If you turn calling on, the agent also takes voice calls on the same number.

You pick one agent for each WhatsApp number. You can change the agent later. You keep the number.

Before you start

You need:

• A Facebook account for your business.
• A phone number for the WhatsApp Business Account. Use one that you already have, or a new one.
• The agent that you want to use, ready and published. You pick it during setup.

If you have no number for this, you can request one manually on the same Connect WhatsApp screen.

Connect WhatsApp

1. In Connections, open the WhatsApp tab and select Connect WhatsApp.
2. Choose the agent that answers this number.
3. Continue to Meta's Embedded Signup popup.
4. Log in with Facebook.
5. Choose your WhatsApp Business Account or create a new one.
6. Verify the phone number with the code that Meta sends.

When the popup closes, the number appears on your Connections page as connected.

Attach a number

If you start with no number, use "Request a number manually" on the same screen. Do not use Embedded Signup yet. Give Nuteq AI the country and, if you have one, the area code. Nuteq AI files a request for you. When a number is ready, finish the connection with the same Embedded Signup flow.

Send a test message

Each connected WhatsApp number has a "Test this line" tool in its settings. Enter your own phone number. Nuteq AI sends a real WhatsApp message to it. You confirm that delivery works before you point customers at the number. If something does not work, see WhatsApp troubleshooting.