Knowledge base
A Nuteq AI knowledge base holds the documents, FAQs, and web pages that an agent quotes. It answers with your real business details.
The knowledge base lets an agent answer specific questions about your business and not guess. Agents quote from it during calls and texts.
Add sources
Upload documents, paste FAQs, or add public web pages. Nuteq AI processes each source into searchable passages. Larger documents take a few minutes.
- Upload a document
- Add text or an FAQ
- Add a website
- Check processing status: confirm that a source is ready before you rely on it.
Connect knowledge to an agent
A source stays in the knowledge base until you connect it to an agent. An agent quotes only the sources you gave it. A new project does not get knowledge from another project. See Connect knowledge to an agent.
Keep answers accurate
When your prices or policies change, update the source. The agent uses the new wording in the next conversation. Remove old sources. Do not override them in the prompt. The knowledge base then stays the one place for business facts. See Update or remove a source.
Review usage
Conversations link to what the agent said. If an answer sounds wrong, check the matching knowledge entry first. Most errors come from outdated sources. The agent rarely misreads a correct source. See Fix incorrect answers.
By Nuteq AI TeamPublished Updated 1 min read
Keep reading
Related content
- Upload a documentUpload a document to Nuteq AI on the Knowledge page. Add a Markdown or Word file so your agent can quote it on calls and texts.Read more
- Add a websiteImport a website into Nuteq AI: paste your website address into Knowledge so the agent answers from your pages.Read more
- Connect knowledge to an agentConnect knowledge to an agent: open its Knowledge setting and select the sources it searches when it answers questions.Read more
- Improve your agentTeach your agent an answer for a missed question, review what it learned, and add words it mishears. Use the Improve tab.Read more
Frequently asked questions
- What kinds of sources can I add to a knowledge base?
- You can upload documents, paste FAQ text, or add a public web page. Nuteq AI processes each source into passages that the agent searches during a conversation.
- How long does a new document take to become searchable?
- Short FAQ text is usually ready within a minute. Larger documents can take a few minutes. Check the progress before you rely on a source in a live conversation.
- What should I do when an agent gives a wrong answer?
- Open the conversation and check which knowledge entry the agent quoted. Most wrong answers come from an outdated source. Update or remove that source. Do not edit the prompt.
Ready to stop missing calls?
Nuteq AI answers every call and text, books appointments, and captures every lead — 24/7.