Knowledge base

The knowledge base is what lets an agent answer specific questions about your business instead of guessing. Agents quote from it during calls and texts.

Adding sources

Upload documents, paste FAQs, or point at public web pages. Nuteq processes each source into searchable passages; larger documents take a few minutes.

Keeping answers accurate

When your pricing or policies change, update the source and the agent picks up the new wording on the next conversation. Remove stale sources rather than overriding them in the prompt.

Reviewing usage

Conversations link back to what the agent said. If an answer sounds wrong, check the matching knowledge entry first — most inaccuracies come from outdated sources.