Add a website

In Nuteq, importing a website adds the pages of a site to your agent's knowledge base, so the agent can answer questions using the wording already on your site instead of you retyping it. You paste a web address into Knowledge, and Nuteq crawls the homepage plus the pages it links to, then indexes the content so the agent can search it.

Before you start

The address must be a normal public web page starting with http:// or https://; Nuteq blocks private, internal, or local network addresses. Importing crawls the homepage you enter and the pages it links to from there, not an entire site in one pass, so a page that isn't linked from the homepage needs its own address imported separately. Only owners and admins can import a website. Other team members can see it in the Knowledge list once it's added.

Steps

First, open Knowledge from the dashboard and select the Import website tab. Second, type your website address into the Website URL field, for example https://yourbusiness.com. Third, click Import. Fourth, watch the status column while Nuteq crawls the homepage and any pages it links to, and indexes each one for your agent to search.

Best practices

Point Nuteq at pages that already state your hours, pricing, and policies in plain text, since the agent quotes what is actually written on the page rather than summarizing it. Re-import the site after you update it, because Nuteq does not watch your site for changes on its own. To add a specific page that the homepage doesn't link to, or a second site entirely, run the import again with that address as a separate source.

Troubleshooting

If the import fails or shows an error for some pages, your agent still works. It answers without that content until you import again or add the same information as text; see Add text or an FAQ. Track progress from Check processing status, and once the source is ready, connect it to an agent from Connect knowledge to an agent.