Product guides
Conversations
The unified inbox for voice calls, SMS, and WhatsApp.
Every call, SMS, and WhatsApp message lands in the same inbox. Each row shows the channel, the contact, and the most recent snippet.
Reading a conversation
Open a row to see the full transcript, the agent’s actions, the post-call summary, and any associated CRM record.
Taking over
For live channels, you can take over from the agent at any point. The switch is visible to the contact as a transition to the human teammate.
Search and filter
The inbox supports full-text search across transcripts and contact fields. Filters narrow the view by channel, date, and outcome.