Conversations
The Nuteq AI conversations inbox is one timeline of every voice call, SMS, and WhatsApp message that your agent handled.
Conversations is one timeline of everything your agent handled: voice calls, SMS threads, and WhatsApp threads.
Read a conversation
A call record opens with the transcript first. The summary, outcome, and recording playback are next to it. A messaging thread shows every inbound and outbound message with its delivery status. See Review a conversation.
Act on leads
Each conversation links to a contact in the CRM. A follow-up starts with context, not a bare phone number. When you open a conversation from the inbox, you go to that contact's full history. It includes any appointment that the call produced.
Outcomes
Each conversation has an outcome badge. If your team took over a transferred call, or did not, the record says so in plain words. Outcomes also feed the numbers on Analytics. You see patterns in how calls end without reading every transcript.
Why the inbox matters
Most support and follow-up questions ask what happened on a call or in a text thread. Do not ask the customer to repeat it. Open the conversation. Read the transcript or listen to the recording. See the outcome that the agent recorded. Then call the customer back.
By Nuteq AI TeamPublished Updated 1 min read
Keep reading
Related content
- Review a conversationReview a conversation: open a call or message thread, read the transcript, hear the recording, and check the outcome and next step.Read more
- CustomersNuteq AI CRM contacts: callers who leave a number become leads that link to their conversation and appointment history.Read more
- AnalyticsThe Nuteq AI analytics dashboard shows volume, resolution, missed calls, and top topics for every call that your agent handles.Read more
Frequently asked questions
- Can I see the recording and transcript for a phone call?
- Yes. A call record opens with the transcript first. The summary, outcome, and recording playback are next to it. You can read what happened or listen to the call.
- Are text and WhatsApp messages in the same place as calls?
- Yes. Conversations is one timeline for voice calls, SMS threads, and WhatsApp threads. Each thread shows every inbound and outbound message with its delivery status.
- How do I know if a call needs my attention?
- Each conversation has an outcome badge. If your team took over a transferred call, or did not, the record says so in plain words next to the transcript.
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