Conversations

Conversations is one timeline of everything your agent handled: voice calls, SMS, and WhatsApp threads.

Reading a conversation

Call records open transcript-first, with the summary, outcome, and recording playback alongside. Messaging threads show every inbound and outbound message with delivery status.

Acting on leads

Every conversation is linked to a contact in the CRM, so follow-ups start from context instead of a raw phone number.

Feedback and outcomes

Each conversation carries an outcome badge. If your team took over a transferred call (or didn't), the record says so in plain language.