Connections
Phone numbers
Nuteq AI phone numbers let your AI receptionist answer calls. Forward your number, get a new number, or port your number.
The Phone tab in Connections is where you connect the phone numbers that your AI receptionist answers. Click Connect a number. Nuteq AI asks how customers should reach your receptionist.
How can customers reach my receptionist by phone?
Nuteq AI lists the options in the same order as the Connect a number screen. Nuteq AI recommends forwarding for most businesses.
- Forward my existing number. You keep your business number and your carrier. Your carrier sends calls to a Nuteq AI number.
- Get a new number. Your agent gets a dedicated local number. It is ready in about a minute.
- Port my number to Nuteq AI. Nuteq AI takes over your number's service. This takes 1 to 3 weeks. You need your carrier account details.
- Connect my phone system. For offices that run their own phone system. Availability is limited. You request access first.
See Get or bring a phone number for when to choose each option and the steps.
How does forwarding work?
Forwarding is a setting at your carrier. You turn it on when you dial your carrier's forwarding code from your business phone. Codes differ by carrier. No single code works for everyone. After you turn it on, make a test call to your business number. You see if your receptionist answers. See Forward your existing number for each carrier's codes, the test call, and how to turn forwarding off.
Business hours are in Calendar
You set business hours once for each agent, in Calendar under Availability. You do not set them on each number. See Set your business hours and services.
The hours decide when the agent books appointments. They also decide who answers if you choose After hours. You answer while you are open. The AI answers while you are closed. Without After hours, your agent answers every call to its number at any hour. See Choose who answers, or delete an agent.
If a number does not work as you expect, see Phone troubleshooting.
By Nuteq AI TeamPublished Updated 2 min read
Keep reading
Related content
- Get or bring a phone numberAdd a phone number to Nuteq AI. Forward your number, get a new local number, port your number, or connect your phone system.Read more
- Forward your existing numberForward calls to your AI receptionist from your business number. Follow your provider's steps, then confirm with a test call.Read more
- Register your business to send textsText message registration is the carrier check every US business must pass before its number can send texts. Nuteq AI files it for you.Read more
- Fix phone number and calling problemsFix calls not reaching your agent, a number stuck on provisioning, or a rejected port request.Read more
Frequently asked questions
- Can I keep my existing business number when I switch to Nuteq AI?
- Yes. Forward your number to a Nuteq AI number and keep your carrier. Or port the number to Nuteq AI. Nuteq AI recommends forwarding because it is faster.
- Does my Nuteq AI agent stop answering outside business hours?
- Only if you choose that. By default, the agent answers every call to its number at any hour. Click the status next to the agent's name and choose After hours. You answer while you are open. The AI answers while you are closed.
- How do I change who answers after hours?
- Open the agent, click the status next to its name, and choose who answers. After hours uses the business hours you set in Calendar.
- Does texting work as soon as I get a new number?
- Calls work at once on a new US number. Text messages need carrier registration first. Nuteq AI files it for you and shows its status on the number's card.
Ready to stop missing calls?
Nuteq AI answers every call and text, books appointments, and captures every lead — 24/7.