Account and billing help

Account and billing questions usually have one of three causes: a payment problem, a question about an invoice, or a team member who cannot do something that they expect to do. Each section below names the exact setting.

Payments and invoices

A card was declined.

1. Open Settings and go to Billing.
2. Select Manage payment method & billing details and update your card.

We retry the charge when the new card is saved. Until then you have a 7-day grace period. A banner on every dashboard page shows how many days are left.

Invoices. Your recent invoices are on the same billing page. Each has a link to view it and a link to download a PDF.

Plan changes. Use Change plan on the same page. Upgrades start at once. You pay the difference for the rest of the period. Downgrades start at your next renewal. See billing and plans.

Access and permissions

If a teammate cannot invite someone, edit the business profile, or change a plan, check their role first.

• Only owners and admins can invite team members or update the business profile.
• Only an owner can change or cancel the billing plan.

See team members and roles for what each role can do. See your business profile for company details.

Still stuck

For a problem that is specific to your account and not covered here, such as a charge that you do not recognize, contact support. Say that it is a billing question.