Billing and plans

Billing is in Dashboard, under Settings, then Billing. The page has four sections in this order: your plan, this month's usage, your balance with auto-recharge, and your payment method with invoices. Every plan is priced in US dollars, wherever your business is.

Only the organization owner can change billing. Admins and members see the same page. It has no buttons for them.

Plans and trials

Every new organization starts on Free. It lasts 14 days and needs no card. You get 30 minutes, 100 messages, and one call at a time, on the web widget and WhatsApp. When you choose a paid plan, everything that you set up during the trial stays in place.

The paid plans are Solo, Team, and Business. Every paid plan has every feature. They differ only in how much you can handle at once.

Plan	Calls at once	Minutes a month	Messages a month	Phone numbers	Monthly	Yearly
Solo	2	300	300	1	$49	$490
Team	4	1,500	1,500	2	$149	$1,490
Business	10	5,000	5,000	5	$399	$3,990

• Minutes are one allowance for phone calls, WhatsApp calls, and the web widget.
• Messages are one allowance for SMS, WhatsApp, Instagram, Messenger, and website chat. Each text message counts once: messages that customers send you, replies from your AI receptionist, and replies that you send from the dashboard. On website chat, only the replies count.
• Local phone numbers are available in the US, Canada, and the UK.

You pay for plans and balance by card. Apple Pay and Google Pay also work. To pay by bank transfer, or if you need dedicated capacity, an SLA, SSO, HIPAA, or invoicing, write to sales@nuteqai.com.

Monthly or yearly

You pick the billing period when you choose a plan.

• Monthly. Nuteq AI charges you every month.
• Yearly. Nuteq AI charges you once a year at ten months' price. Two months are free. Solo is about $41 a month, Team $124, and Business $333.

Allowances are monthly on both periods. A yearly Team plan gets 1,500 minutes and 1,500 messages every month, not 1,500 for the whole year. Unused minutes and messages do not carry over.

Usage and when it resets

The usage section shows how many minutes and messages you used this month, how many your plan includes, and the date they reset. The bars turn amber at 80% and red at 100%. You see a limit before you reach it. The section also shows how many phone numbers your plan includes and the most that you can have.

We email the owner when you get close to a limit and when you reach it. This includes the free trial.

Call minutes count from when your AI receptionist answers. Ringing and waiting for a free line do not count. Each call is rounded up to the next whole minute.

Balance and auto-recharge

Your balance is money that you add ahead of time. It pays for usage past your plan's allowance. Extra usage costs $0.15 a minute and $0.03 a message.

To add money, the owner selects Add funds, picks or types an amount, and we charge the card on file. Some banks ask you to confirm the payment. The page then shows a link to confirm it.

Auto-recharge adds money for you when your balance is low. When you turn it on, you choose the balance that triggers it and the amount to add. Example: add $25 when your balance falls below $10.

If an automatic payment fails, the page says so and links to the page where you update your card. After repeated failures, auto-recharge turns itself off until you turn it on again.

Auto-recharge keeps calls going past your balance only while it can charge you. These conditions must be true:

• A card is on file.
• No payment waits for your bank's confirmation.
• Your balance is not below zero by more than one recharge amount.

What happens at the limit

When you use your monthly allowance, your balance pays for extra usage. If your balance is empty and auto-recharge is off, new calls or messages of that kind pause until you add funds or the allowance resets. A banner at the top of every dashboard page tells you when this happens. It also warns you when your balance is low.

A new call starts only when your minutes and balance cover at least a minute of it. If they cover less than a full call, the call gets the time that they cover. Other calls that run at that moment share it.

One minute before that time ends, your AI receptionist starts to wrap up. It finishes what it is doing. It offers to take a message or have someone call back. It says goodbye. Then the call ends. Every call also has a longest length. See Plan limits.

While messages are paused:

• Your AI receptionist does not reply.
• A reply that you write in Customers is not sent. The reply box keeps your text and links to the billing page.
• A visitor on your website chat gets a short note that you cannot reply now. Nuteq AI still saves their message for you.

Extra phone numbers

Each plan includes some phone numbers and allows more up to a maximum. A number beyond the included ones has its own monthly price. The price depends on the country. The pricing page shows it. We charge it to your card when you buy the number.

Change plans

The owner changes plans with Change plan in the plan section. Before anything changes, you see the kind of change, what you pay today including tax, and the date it takes effect.

• Upgrades start at once. You pay today the difference for the rest of the current billing period.
• Downgrades and billing period changes start at your next renewal. Nothing is charged today. Until then you keep your current plan. The plan section shows the change with a Cancel change button.

Nuteq AI refuses a downgrade if you have more phone numbers than the new plan allows. The message tells you how many numbers to release first.

Failed payments

If a renewal payment fails, you have a 7-day grace period. Everything keeps working. A banner on every dashboard page counts down the days. Update your card from Manage payment method & billing details on the billing page. We then retry the payment.

If the payment has not gone through when the grace period ends, calls and messages pause. They start again when the payment succeeds. If the account stays paused for 30 days, Nuteq AI releases its phone numbers. You cannot recover them. We email the owner once when service pauses, including when a subscription ends. The email gives the date that the numbers are released.

Invoices

The payment section lists your recent invoices. Each has a link to view it online and a link to download it as a PDF.

Cancel

The owner cancels from the billing portal. It opens from Manage payment method & billing details. Your plan keeps working until the end of the period that you paid for. Until that date, the plan section shows a Resume plan button. It keeps the plan renewing as before.