Settings
Choose how Nuteq AI notifies you
Nuteq AI notification settings: get an email or text when a call becomes a lead or booking, an email after every call, and a weekly summary.
Notification settings decide how you hear about your calls. Set them in Settings in the dashboard. Each kind of message has its own switch.
What you can turn on
- Email me when a lead or booking comes in. Nuteq AI sends an alert to your workspace contact address when your agent captures a lead or a customer asks to book a time. Nuteq AI also sends this alert when a customer asks for a person. The subject of that alert starts with "Asked for a person".
- Email me after every call. Nuteq AI sends a short summary of each call that your agent answers. It has the caller, the length of the call, what they wanted, and a link to the call.
- Weekly summary. Nuteq AI sends one email on Monday morning with last week's calls, leads, and bookings.
- Text my mobile. Nuteq AI sends the lead and booking alerts as a text message. This includes the alert for a customer who asked for a person. First add a phone number and confirm it with the code that Nuteq AI texts you. You can remove a verified number at any time. Calls never send a text.
All three emails are on by default. The call email helps while you get to know your agent. You can turn it off when you trust the agent. You can also turn it off from any call email. Select the unsubscribe link at the bottom.
Nuteq AI sends no call email for test calls from the agent editor, for outbound campaign calls, or for calls where the caller said nothing.
Set up notifications
- Open Settings and go to Notifications.
- Choose the emails that you want with the switches under Email.
- To get texts for leads and bookings, enter a mobile number under Text my mobile.
- Enter the 6-digit code that Nuteq AI texts you. This confirms that the number is yours.
Troubleshooting
- No code arrives for your mobile number. Make sure that you typed the full number with the country code. Select Send a new code.
- You do not receive emails. Check your workspace contact email under your business profile. Nuteq AI sends emails to that address.
- You turned off the call email and want it back. Turn on Email me after every call in Settings.
By Nuteq AI TeamPublished Updated 2 min read
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Related content
- SettingsYour Nuteq AI workspace holds your business profile, team roles, billing plan, and notification settings in one dashboard section.Read more
- Review a conversationReview a conversation: open a call or message thread, read the transcript, hear the recording, and check the outcome and next step.Read more
- Follow-upsSee everyone who waits for a reply in one list. Follow up with a customer within minutes.Read more
Frequently asked questions
- What triggers a Nuteq AI notification?
- Nuteq AI emails you when a call becomes a lead or a customer asks to book a time. It also emails a short summary after every call that your agent answers. It sends a weekly summary on Monday. Each one has its own switch.
- Can I stop the email after every call?
- Yes. Turn off Email me after every call in Settings. Or select the unsubscribe link at the bottom of any call email. Lead and booking alerts keep working.
- Can I get notified by text instead of email?
- Yes, for leads and bookings. Add and verify a mobile number under Text my mobile. Nuteq AI then texts you, in addition to or in place of email. Calls never send a text.
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