Help & status
Contact support
Contact Nuteq AI support: email support@nuteqai.com from your account address. Expect a reply within one business day.
Email support to reach a person. If you do a few things first, you usually get an answer faster. This page lists the checks to try first. It also explains how to email support when you still need a person.
Before you email support
- Read the Conversations record for the call or message. The transcript and outcome answer most questions. Examples: did a customer hear your agent's reply, or what happened on a call?
- If that does not answer it, search these docs for the feature that you use.
- Or read common problems for a guide that matches what you see.
Email support
- Get the link to the affected call or conversation, if there is one.
- Email support@nuteqai.com from the address tied to your account. Support uses it to find your workspace.
- Describe what you expected and what happened instead.
Nuteq AI answers support email within one business day.
Security issues
For a security problem, such as a vulnerability or a data exposure, email security@nuteqai.com. Do not use the regular support address. Nuteq AI acknowledges security reports within one business day. This address is for coordinated disclosure. It is not for general account questions.
By Nuteq AI TeamPublished Updated 1 min read
Keep reading
Related content
- Common problems and where to fix themCommon Nuteq AI problems, such as missed calls or wrong answers, matched to the guide that fixes each one.Read more
- Review a conversationReview a conversation: open a call or message thread, read the transcript, hear the recording, and check the outcome and next step.Read more
- Getting helpNuteq AI support starts with the conversation record for your call or message. Then search these docs. Then email the team.Read more
Frequently asked questions
- How do I contact Nuteq AI support?
- Email support@nuteqai.com from the address on your account. Nuteq AI answers within one business day.
- What should I include when I email support?
- Include a link to the affected call or conversation from the Conversations page. The team can then see exactly what happened.
- How do I report a security issue instead?
- Email security@nuteqai.com. Do not use the regular support address. Nuteq AI acknowledges security reports within one business day.
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