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Key ideas
The Nuteq AI key terms in plain words: agent, channel, workspace, knowledge, and conversation.
A few words carry most of the meaning in Nuteq AI. Each one is a single idea. You do not need to configure any of them yet.
What do these words mean?
- Agent: the AI receptionist that answers your calls and messages. It uses the prompt and knowledge you give it.
- Channel: a way a customer reaches your agent. Examples are a phone number, the website chat widget, SMS, and WhatsApp.
- Workspace: your Nuteq AI account for the business. It holds billing, team members, and account settings.
- Knowledge: the documents, FAQs, and web pages you give the agent. The agent uses them to answer specific questions and not guess.
- Conversation: one call, text thread, or WhatsApp thread that the agent handled. Nuteq AI saves it with its transcript, recording, and outcome.
Where you see these words again
- Agents: create an agent and edit its prompt, voice, and tools.
- Connections: turn channels on and off for an agent.
- Conversations: read each finished call or message thread.
- Customers: the people who called or messaged become contacts you can follow up with.
By Nuteq AI TeamPublished Updated 1 min read
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Related content
- AgentsThe Nuteq AI agent editor sets an agent's instructions, voice, languages, actions, and channels. Test and publish your changes there.Read more
- ConnectionsNuteq AI connections are the channels that let customers reach your agent: phone calls, your website, WhatsApp, and text messages.Read more
- Knowledge baseA Nuteq AI knowledge base holds the documents, FAQs, and web pages that an agent quotes. It answers with your real business details.Read more
- ConversationsThe Nuteq AI conversations inbox is one timeline of every voice call, SMS, and WhatsApp message that your agent handled.Read more
Frequently asked questions
- What is the difference between an agent and a channel?
- The agent is the receptionist that talks and texts. A channel is how a customer reaches it, such as a phone number or your website widget. One agent can use several channels.
- Is a workspace the same thing as an agent?
- No. Your workspace is your Nuteq AI account for the business. It holds billing, team members, and settings. You can create one or more agents in it.
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