Connect your first channel

After onboarding, only you can talk to your agent, in a test call. Connect a channel so real customers can reach it. One channel is enough to start.

Which channel should you connect first?

Choose the channel your customers already use.

• Customers call you: start with a phone number.
• Customers use your website: publish the widget.
• Customers text or use WhatsApp: start with that channel.

You can connect more channels later in the same way. All channels reach the same agent, with the same prompt and knowledge.

Connect a phone number

A phone number is the most common first channel. In Connections, click Connect a number. You can:

• Forward the business number you have.
• Get a new Nuteq AI number. It is ready in about a minute.
• Port your number to Nuteq AI.
• Connect your own phone system.

Forwarding keeps your number and your carrier. See Get or bring a phone number for the steps. That page also explains the carrier registration a number needs before it can send text messages.

After you assign a number to your agent, the agent answers every call to it. The call does not ring anywhere else, unless you set up a forwarding rule for after hours.

Publish the website widget

In Connections, choose the agent and turn the widget on. Nuteq AI gives you a snippet to paste into your site. A button then appears on your site. Visitors click it to talk or text with your agent. See Publish the widget.

Visitors do not log in or download anything. They do not give personal information to start a conversation.

Connect WhatsApp or turn on SMS

WhatsApp setup goes through Meta. The first time, it takes a few extra minutes. See WhatsApp. SMS uses the same number as your voice channel. It works after carrier registration for that number is complete.

The same agent answers these messages, with the same prompt and knowledge.

Confirm it works

When a channel shows as connected on your agent's page, test it as a customer would. Call the number, open the widget, or send a message. If the answers are right, make your agent live. If something sounds wrong, fix the prompt or knowledge and test again before you tell customers.