Your driver is hooking up a car on the shoulder. The next call cannot wait for him.
Nuteq answers the dispatch line when every truck is out and nobody is at the desk. It checks the caller is safe, gets the exact location, the vehicle, and where it is going, then puts the job in front of whoever is dispatching.
What does an AI receptionist do for a towing company?
An AI receptionist for towing companies answers the calls that come in when every driver is already on a run. A stranded driver on the highway shoulder at midnight will not wait for a voicemail callback. Nuteq asks the safety question first and tells the caller to call 911 if anyone is hurt or in danger. Then it collects what dispatch needs: the road and direction, the nearest exit or cross street, the year, make, model, and color, what went wrong, and where the vehicle is going. It reads the details back, then transfers the caller to your dispatcher or saves the job and alerts you. It answers questions about your coverage area, impound hours, and release paperwork from what you write, and never promises an arrival time or a price that dispatch has not confirmed.
Updated
Answers
Phone, text messages, WhatsApp, and website chat
Asks first
Is anyone hurt, and is the car in traffic
Location
Road, direction, exit or mile marker, read back
Arrival time
Only what dispatch confirms, never a guess
Handoff
Transfers to your dispatcher, or saves the job
Alerts
Email or text to you when a job comes in
Use cases
The calls a tow company’s dispatch line takes in one night
breakdown
A driver is stuck on the highway shoulder with the hazards on
Checks nobody is hurt or in traffic, takes the exit or mile marker and the vehicle, then transfers to dispatch.
Transferred to dispatch
lockout
Keys locked inside a running car at a gas station
Takes the location and vehicle, asks whether a child or pet is inside, and follows your rule for that case.
Roadside job saved
impound
A car is gone from an apartment lot and the owner thinks you towed it
Answers from what you wrote about your yard, release hours, and what the owner must bring to get the car back.
Answered, logged
jump start
A dead battery in a driveway at six in the morning
Takes the address, vehicle, and callback number, and saves it as a roadside request for the first free driver.
Roadside request saved
collision
A caller was just in a fender bender and wants the car moved
Tells them to call 911 if anyone is hurt, then takes the location, vehicle, and drop-off and transfers to dispatch.
Safety first, then dispatch
scheduled tow
A repair shop books a tow for a customer’s car tomorrow morning
Takes the pickup address, vehicle, and drop-off, and books the tow into your calendar.
Scheduled tow booked
Example call record
Marcus Delgado
Dispatch line · phone · 2:05
Transferred to dispatch
tow
highway shoulder
after hours
AgentRidgeline Towing. Where are you, and what do you need help with?
CallerMy car just died on Route 9 southbound. I am on the shoulder with the hazards on.
AgentOkay. Is everyone out of traffic and unhurt? If anyone is injured, please call 911 first.
CallerNobody is hurt. It is just me, sitting in the car.
AgentGood. What is the nearest exit or mile marker, and what are you driving?
CallerJust past exit 14. A gray 2016 Honda Accord.
AgentGot it. Where would you like it towed?
CallerPine Street Auto on Main. That is my mechanic.
AgentThanks, Marcus. Route 9 southbound past exit 14, a gray 2016 Accord, going to Pine Street Auto. I am putting you through to dispatch now to confirm the truck and the price.
Call summary
Marcus broke down on the Route 9 southbound shoulder just past exit 14, alone and uninjured, hazards on. The vehicle is a gray 2016 Honda Accord that will not start, going to Pine Street Auto on Main. The receptionist confirmed nobody was hurt, read the details back, and transferred him to dispatch to confirm the arrival time and price.
Confirmed nobody was hurt or standing in traffic
Took the location, vehicle, and drop-off, and read them back
Transferred Marcus to dispatch
Nuteq vs a towing dispatch answering service vs voicemail
How Nuteq compares with a typical answering service and voicemail
Question
Nuteq
Typical answering service
Voicemail
Nights and storms
Several calls at the same time, day or night
Hold times grow when every tow company is busy
The driver calls the next number on the map
Safety check
Asked first on every call, with 911 for anyone hurt
Depends on the script you give them
None
Location details
Road, direction, exit, and drop-off, read back to the caller
Usually taken; accuracy varies by operator
Whatever the caller remembers to say
Getting it to dispatch
Transferred in the same call, or saved with an alert to you
A message or page to the on-call driver
Someone checks it later
Arrival time and price
Left to dispatch, never guessed
Varies by provider
No answer at all
One agent on every channel
Phone
Answers the dispatch line when drivers are on scene and the desk is empty.
Text messages
Replies to stranded drivers who text an address or a dropped map pin instead of calling.
WhatsApp
Takes the same breakdown details from drivers who message on WhatsApp.
Website chat
A chat and voice widget on your site for visitors who would rather not call.
How do you set up an AI receptionist for a towing company?
Start from the towing and roadside template, add your coverage area, the services you run, and your impound details, set the dispatcher number for transfers, place a test breakdown call in your browser, and forward your dispatch line.
1
Sign up and pick the towing and roadside template, which asks about safety before anything else.
2
Add your coverage area, services, impound hours and release rules, and the dispatcher number for transfers.
3
Place a test breakdown call from your browser, then forward the dispatch line.
Questions towing operators ask
Is Nuteq a towing answering service?
Nuteq does the job of a towing answering service without a room of operators. It picks up every call, asks the safety question first, takes the location and vehicle, and hands the caller to your dispatcher.
Will it tell customers how long the truck will take?
Nuteq does not give arrival times or tow prices on its own. It tells the caller that dispatch confirms both, then transfers them or saves the job so you can call back.
What happens if someone is injured?
Nuteq tells the caller to call 911 first and to move somewhere safe if they can, before it asks any tow details. After that it takes the location and vehicle as usual.
Does it work with Towbook or our dispatch software?
Nuteq does not connect to Towbook, Beacon, or other towing dispatch software today. Each call is saved in Nuteq with a recording, transcript, and summary your dispatcher can read.
Can it handle impound and release questions?
Nuteq answers from what you give it, such as the yard address, release hours, accepted payment, and the paperwork owners must bring. If a caller disputes a tow, it takes their details for your office.
How much does an AI receptionist for a towing company cost?
Nuteq plans are the same for every industry, based on minutes and how many calls it takes at once, with a free plan that needs no card. The pricing page lists current plans.
Will I know when a job comes in overnight?
Nuteq can email or text you each time a call becomes a lead or a booking, so the on-call driver sees the job without opening the dashboard.
Can it help stranded drivers who speak Spanish?
Nuteq speaks more than 20 languages and switches to the caller’s language, so a stranded Spanish-speaking driver can give the location and vehicle in Spanish.
Can I keep the number painted on my trucks?
Nuteq works behind the number you already have. Forward the dispatch line and nothing on your trucks, listings, or business cards has to change.