Shoppers call about a car after work, which is when your BDC has gone home.
Nuteq answers the dealership line when the BDC is full, the service drive is backed up, or the showroom is closed. It asks whether the caller is shopping or needs service, books the test drive or service visit, and saves a record for your team.
What does an AI receptionist do for a car dealership?
A dealership line carries two businesses at once: shoppers asking about a vehicle and owners booking service. Both peak when staff are busiest or gone, and a missed sales call can easily become a visit to the store across town. An AI receptionist for car dealerships answers those calls, asks whether the caller is shopping or needs service, and handles each one. For sales, Nuteq answers from the inventory and offer pages you import, books a test drive, and notes any trade-in for the appraiser. For service, it takes the year, make, model, mileage, and concern, and books the service appointment. It never promises a trade value, financing approval, or a final price, because a person has to confirm those. Every call is saved with a recording, transcript, and summary, so your BDC and service advisors start the next morning with a clear list instead of a voicemail box.
Updated
Answers
Phone, text messages, WhatsApp, and website chat
Sorts callers
Shopping or service, asked in the first line
Books
Test drives and service appointments
Inventory
Answered from pages you import, confirmed by a person
Never promises
A trade value, financing approval, or a final price
Old leads
Called from a list you have consent to call
Use cases
The calls a dealership fields across sales and service
test drive
A shopper calls at nine at night about a truck on your website
Answers from the listing you imported, books a test drive, and flags that sales should confirm the truck is still there.
Test drive booked
service
An owner needs the next scheduled maintenance visit
Takes the year, make, model, mileage, and any concerns, and books a service appointment.
Service booked
trade-in
Someone wants to know what their trade is worth over the phone
Explains the appraiser sets the value in person, notes the vehicle and mileage, and offers a time to come in.
Appraisal visit offered
financing
A caller asks whether they will be approved with bruised credit
Does not guess. Takes their details, then transfers to your finance office or saves a callback.
Passed to finance
recall
An owner got a recall letter in the mail and wants it fixed
Takes the VIN and vehicle, and books a service visit so your advisors can check the recall.
Recall visit booked
Spanish
A Spanish-speaking family calls about a minivan for this weekend
Switches to Spanish, answers from your listings, and books the test drive in Spanish.
Booked in Spanish
Example call record
Alicia Moreno
Main line · phone · 2:10
Test drive booked
test drive
after hours
trade-in
AgentThanks for calling Lakeview Motors. Are you shopping for a vehicle or scheduling service?
CallerShopping. I saw a blue RAV4 hybrid on your website and I want to drive it this weekend.
AgentHappy to set that up. The listing I have is a blue 2023 RAV4 Hybrid XLE, and a salesperson will confirm it is still on the lot before you come in. Would Saturday at 11:00 or 2:30 work?
CallerEleven is good. I also have a 2017 Civic I might trade in.
AgentI will note the trade. The appraiser gives you a value once they see the car in person. Is this the best number to reach you?
CallerYes, this one is fine.
AgentYou are booked for a test drive Saturday at 11:00. I am sending your confirmation now, and someone from sales will confirm the vehicle before then.
Call summary
Alicia called after hours about a blue 2023 RAV4 Hybrid XLE listed on the website and booked a test drive for Saturday at 11:00. She may trade in a 2017 Honda Civic; the receptionist noted it and explained the value comes from an in-person appraisal. Sales should confirm the vehicle is still available before Saturday.
Booked a test drive for Saturday at 11:00
Noted the 2017 Civic trade-in on the lead
Sent a text and email confirmation
Nuteq vs an outsourced dealership BDC vs voicemail
How Nuteq compares with a typical answering service and voicemail
Question
Nuteq
Typical answering service
Voicemail
After hours
Answers sales and service calls all night
Depends on the hours you contract
The shopper calls the next dealer
Sales or service
Asked in the first line, then handled
Usually a separate script per department
One greeting for everyone
Books the visit
Test drives and service into your calendar, confirmed by text and email
Often books straight into your CRM
No
Inventory answers
From pages you import, confirmed by sales
Often reads your live inventory
None
Old internet leads
Campaigns call a list you have consent to call
Often the core of the service
No
What your team gets
Recording, transcript, summary, and the caller’s details
Notes in your CRM
A message to return
One agent on every channel
Phone
Answers the main line for sales and service when the desk is busy or the store is closed.
Text messages
Replies to shoppers who text about a vehicle, and sends test drive and service confirmations.
WhatsApp
Answers questions and books appointments for customers who prefer WhatsApp.
Website chat
Answers questions about a listing and books a test drive from your site, day or night.
How do you set up an AI receptionist for a car dealership?
Pick the car dealership template, import your inventory and specials pages, set test drive and service hours, add the number calls transfer to, test a sales call and a service call in your browser, then forward the line.
1
Sign up and pick the car dealership template, which already asks whether the caller is shopping or needs service.
2
Import your inventory, specials, and service pages, and set hours for test drives and service appointments.
3
Place a test sales call and a test service call from your browser, then forward your main line.
Questions dealers ask
Is Nuteq a car dealership answering service?
Nuteq covers what a car dealership answering service does and books the visit too. Test drives and service appointments go on your calendar, with a record of every call.
Can it back up our dealership BDC?
Nuteq works well as the dealership BDC’s overflow and after-hours line. It answers when your team is busy or gone, books what it can, and leaves callbacks in one list for the morning.
Does it know our current inventory?
Nuteq answers from the inventory pages you import from your website, as they were at import time. Re-import when stock changes, and it tells shoppers a salesperson confirms the vehicle before they visit.
Does it connect to CDK, Reynolds, or VinSolutions?
Nuteq does not connect to dealer management systems or automotive CRMs today. Leads, recordings, and summaries live in Nuteq, and appointments sync to Google Calendar.
Will it quote a price, a payment, or a trade value?
Nuteq does not quote out-the-door prices, monthly payments, trade values, or approvals. It shares the advertised offers you give it and passes everything else to sales or finance.
Can it follow up on internet leads?
Nuteq can call a list of leads through a campaign using the same agent. You upload the list and confirm consent for each number; it does not dial a lead the moment a web form comes in.
How much does an AI receptionist for a car dealership cost?
Nuteq uses the same plans for every industry, priced on minutes and how many calls it answers at once, with a free plan that needs no card. Current plans are listed on the pricing page.
Can it route calls to sales, service, and parts?
Nuteq sorts sales from service in conversation and books each, but transfers go to one number you choose. Point it at the desk that can reach every department.
Can it speak Spanish with shoppers?
Nuteq speaks more than 20 languages and replies in the shopper’s language, so a Spanish-speaking family can ask about a vehicle and book a test drive in Spanish.