Urdu-speaking AI receptionist

Your callers mix Urdu and English. Your receptionist should keep up.

Nuteq answers in English and replies in Urdu as soon as a caller speaks it, even when they drop English words into the sentence. It books the appointment, answers from your information, and keeps a record of the call.

Add Urdu to your receptionist Read an example call

Two-minute setup
No credit card
Keep your number
See pricing

Missed-call estimate

What do missed Urdu calls cost your business?

Every call that rings out is a lost appointment. Pick how many calls you get a week.

Calls a week25 a week ≈ 108 a month

Calls nobody answers

33 a month

Appointments at risk

15 a month

Business at risk each month, up to

$2,633

How this is estimated

Calls nobody picks up%

Callers ready to book%

Value of one appointment$

Example figures for this kind of business. Change them to match yours. The estimate assumes callers who reach nobody do not call back.

Compare that with Nuteq pricing

How Nuteq helps

Can an AI receptionist understand callers who mix Urdu and English?

Yes. Many Urdu speakers switch between Urdu and English inside one sentence, saying “appointment”, “insurance”, or “tax return” in English and the rest in Urdu. Nuteq is an Urdu-speaking AI receptionist that follows this. You keep English as your agent’s main language and add Urdu under “Also understands”. When a caller speaks Urdu, the agent replies in Urdu, and it understands the whole sentence, English words included, so nobody has to slow down or rephrase. It checks your calendar, books the appointment, and answers from the information you give it. Every call is saved with its recording, a transcript of what was said, and a short summary. For product names or staff names that callers say often, add them to your agent’s Vocabulary so they are heard correctly. Urdu is included on every Nuteq plan at no extra cost.

Updated September 28, 2026

Answers: Phone, text messages, WhatsApp, and website chat
Speaks: English and Urdu, and the mix of both
Voices: Male and female Urdu voices to preview
Writes Urdu in: Urdu script, not English letters
Urdu costs: Nothing extra on any plan

Use cases

What Urdu-speaking customers call about

Urdu is Pakistan’s national language, and large Urdu-speaking communities live in the UK, the US, and Canada. Many families use English at work and Urdu at home, and older relatives often call in Urdu.

mixed
A caller asks in Urdu with English words mixed in
Understands the whole sentence and replies in Urdu, keeping the English terms.
Handled in Urdu
parent
An older parent calls to book for the family
Speaks Urdu throughout, offers open times, and books against your calendar.
Booked, contact saved
switch back
A son takes the phone and carries on in English
Follows him into English and keeps the details already collected.
Handled in both
question
A caller asks which papers they need for the visit
Answers in Urdu from the notes and documents you added.
Answered
after hours
A late-evening call after a long work shift
Answers in Urdu at night and books the first open slot.
Booked after hours
handoff
A caller wants to speak with the owner
Transfers to your number with the reason for the call already gathered.
Transferred

Example call record

Imran Qureshi

Front desk · phone · 1:24

Appointment booked

urdu
mixed english
booking

AgentLakeside Tax and Accounting, good afternoon. How can I help?
Callerالسلام علیکم۔ مجھے اپنا tax return file کروانا ہے۔ کیا appointment مل سکتی ہے؟Hello. I need to get my tax return filed. Can I get an appointment?
Agentوعلیکم السلام، جی ضرور۔ جمعرات کو شام پانچ بجے کا وقت خالی ہے۔ کیا وہ ٹھیک رہے گا؟Hello, yes of course. Thursday at five in the evening is open. Would that work?
Callerجی ٹھیک ہے۔ میری بیوی کا return بھی ساتھ ہو جائے گا؟Yes, that is fine. Can my wife’s return be done at the same time?
Agentجی، دونوں ایک ہی ملاقات میں ہو جائیں گے۔ جمعرات شام پانچ بجے آپ کا وقت طے ہو گیا ہے۔Yes, both will be done in the same appointment. You are booked for Thursday at five in the evening.
Callerبہت شکریہ۔Thank you very much.

Call summary

Imran called in Urdu, using English words like “tax return” and “appointment”, to have his and his wife’s returns filed. The receptionist replied in Urdu, confirmed both returns fit in one visit, and booked Thursday at 5:00 PM.

Replied in Urdu from the caller’s first sentence
Understood the English terms inside the Urdu sentences
Booked one appointment for both returns on Thursday at 5:00 PM

Nuteq vs an Urdu-speaking answering service vs voicemail

How Nuteq compares with a typical answering service and voicemail
Question	Nuteq	Typical answering service	Voicemail
Urdu on the line	On every call, at any hour	Rarely offered; often English only or an interpreter line	None
Mixed Urdu and English	Follows the caller within one sentence	Depends on the agent who picks up	Not applicable
Books the appointment	Yes, into your calendar	Usually takes a message	No
Record of the call	Recording, transcript as spoken, and a summary	A message, usually in English	An audio message
Busy evenings	Several callers at once	Varies by provider	Everyone waits for a callback

One agent on every channel

Phone: Greets in English and continues in Urdu, or in the mix of Urdu and English the caller uses.
Text messages: Replies to customers who text, and sends booking confirmations and reminders.
WhatsApp: Many Urdu-speaking families keep in touch on WhatsApp. Connect it to an agent whose main language is Urdu for written replies in Urdu.
Website chat: A chat and voice widget on your site for visitors who would rather not call.

How do you set up an Urdu-speaking receptionist?

Setting up an Urdu-speaking receptionist with Nuteq takes a few minutes. Keep English as the main language, add Urdu under “Also understands”, then test a call in Urdu, and in mixed Urdu and English, from your browser before you forward your number.

1
Sign up and pick the template closest to your business.
2
In Voice and language, add Urdu to the languages your agent understands.
3
Test a call in Urdu from your browser, then forward your number or get a new local one.

Questions about Urdu callers

Is Nuteq an Urdu-speaking answering service?

Nuteq is an Urdu-speaking AI receptionist that does the job of an Urdu-speaking answering service: it answers in English and Urdu day and night, books appointments, and saves every call.

Does it cost more to add Urdu?

Nuteq charges nothing extra for Urdu. Every plan includes it, and the plans themselves are listed on the pricing page.

What if the caller speaks half Urdu, half English?

Nuteq follows the caller. It understands a sentence that mixes Urdu and English, such as asking for an “appointment” in the middle of an Urdu question, and replies in Urdu.

Does Nuteq have Urdu voices?

Nuteq has dedicated Urdu voices, male and female, that you can play before choosing. When Urdu is the main language, replies are written in everyday spoken Urdu rather than formal written Urdu.

Can it reply to Urdu messages on WhatsApp?

Nuteq answers messages in the agent’s main language. To reply in Urdu on WhatsApp, connect WhatsApp to a second agent with Urdu as its main language. Those replies are written in Urdu script.

Can it hand a caller over to me?

Nuteq can transfer a call to the number you choose, such as your mobile, once the caller asks for a person or matches a rule you wrote in the instructions.

Can I keep my current business number?

Nuteq works with the number you already have. You forward it to Nuteq and keep your current provider, or get a new local number. The supported countries page shows where each option works.

Does it also speak Hindi or Arabic?

Nuteq speaks more than 20 languages, including Hindi, Arabic, and Bengali. One agent can understand several of them, so pick the ones your callers actually use.

See all languages See all industries

Answer your next Urdu caller in Urdu.

Two-minute setup, no credit card.See pricing

Add Urdu to your receptionist