AI receptionist for med spas and aesthetic clinics
Every inquiry about Botox or laser gets a consultation, not a voicemail.
Nuteq answers your med spa line while injectors and coordinators are with clients. It explains the treatments you list, books first consultations, sends the confirmation, and passes anything medical to a licensed provider.
An AI receptionist for a med spa answers the calls and client messages your coordinators miss while they are checking someone in or assisting in a treatment room. Nuteq greets callers with your spa name, asks which treatment they are interested in and whether it is their first visit, and answers from the information you give it, covering the treatments you offer, how to prepare, the prices you choose to share, and the financing or rewards programs you accept. It books first-time clients into a consultation and existing clients into treatment visits against your real availability, then sends a text and email confirmation. Anything that needs a clinical judgment, such as whether a treatment is safe for them or what to expect from their results, is passed to a licensed provider. Every conversation is saved with a recording, transcript, and summary for your team.
Updated
Answers
Phone, text messages, WhatsApp, and website chat
First visits
Booked as a consultation with a provider
Treatment info
Only what you list: services, prep, and prices
Medical questions
Passed to a licensed provider
Product names
Add Dysport or Sculptra to its vocabulary
HIPAA
Enterprise plan, through sales
Use cases
The calls a med spa front desk juggles
Aesthetic clients often call after seeing a post or a friend’s results, and many call in the evening. These are the conversations Nuteq handles.
first consult
Someone new asks whether they can walk in for Botox
Explains that first visits start with a provider consultation, then offers open consultation times.
Consultation booked
pricing
A caller wants to know what laser hair removal costs
Reads back only the prices or package details you listed, and offers a consultation for a personal quote.
Answered, consult offered
reaction
A client calls with swelling two days after filler
Follows your escalation rule: transfers to your on-call provider and tells the caller to seek urgent care for severe symptoms.
Transferred to a provider
medical question
A caller asks if a treatment is safe while breastfeeding
Does not answer the medical question. Takes her details and books a consultation or leaves a note for a provider to call back.
Passed to a provider
after hours
A client books lip filler at 10pm after scrolling your page
Answers after closing, confirms it is a return visit, and books a treatment time or leaves a request for your team.
Booked overnight
follow-up visit
A regular needs to move the follow-up her provider asked for
Finds her booking, offers two other times, and moves it so the old slot opens up.
Moved, confirmation sent
Example call record
Priya Nair
Coordinator · phone · 2:06
Consultation booked
Botox
first visit
consultation
AgentThank you for calling Lumen Aesthetics. Are you interested in a treatment or a consultation?
CallerI have never had Botox before. Can I just come in and get it, or do I need to see someone first?
AgentFor a first visit we start with a consultation. One of our providers goes over your goals and health history and decides what is right for you. Would a weekday or Saturday suit you?
CallerSaturday morning if you have it.
AgentI have Saturday at 10:30 or 11:15 for a 45-minute consultation. Which would you like?
Caller10:30. And is it true you have a rewards program?
AgentYou are booked for Saturday at 10:30. We take Allē points, and your provider can explain how they apply at the visit. Your confirmation is on its way by text.
Call summary
Priya is a new client interested in Botox for the first time. The receptionist explained that first visits start with a consultation where a provider reviews goals and health history, then booked a 45-minute consultation on Saturday at 10:30. Priya asked about rewards; the receptionist confirmed the spa takes Allē points, as listed in its information, and left the details to the provider.
Saved Priya as a new client
Booked a treatment consultation for Saturday at 10:30
Sent a text and email confirmation
Nuteq vs a med spa answering service vs voicemail
How Nuteq compares with a typical answering service and voicemail
Question
Nuteq
Typical answering service
Voicemail
Evening and weekend inquiries
Answered and booked into a consultation
Taken as a message; after-hours coverage often costs extra
Waits until the next business day, if the client leaves one
Treatment questions
Answers from your own service list, prep notes, and prices
Operators usually read a short script or take a message
None
Medical questions
Never answers them; passes them to a licensed provider
Varies by provider and script
Heard only when someone checks messages
What your coordinators get
Recording, transcript, summary, treatment of interest, and contact details
A message by email or text
An audio message to call back
Booking software
Does not connect to Boulevard or Zenoti; syncs to Google Calendar
Varies by provider
None
One agent on every channel
Phone
Answers the spa line while coordinators are with clients, and takes the evening calls that follow your posts.
Text messages
Replies to clients who text about a treatment, and sends consultation confirmations and reminders.
WhatsApp
Answers questions and books appointments for customers who prefer WhatsApp.
Website chat
A chat and voice widget on your treatment pages for visitors who want to ask before they call.
How do you set up an AI receptionist for a med spa?
Pick the med spa template, add your treatments, prep notes, and the prices you want shared, and write down who handles medical questions. Test a call from your browser, then forward your spa number when it sounds right.
1
Sign up and pick the MedSpa & Aesthetics template, which starts with consultation and treatment bookings.
2
Add your treatment menu, prep and aftercare notes you approve, and a transfer number for your on-call provider.
3
Test a call from your browser, then forward your spa number or get a new local one.
Questions med spa owners ask
Is Nuteq a med spa answering service?
Nuteq is an AI receptionist that works as a med spa answering service. It answers every call, books consultations and treatment visits, and leaves your coordinators a written record of each conversation.
How much does an AI receptionist for a med spa cost?
Nuteq has the same plans for every kind of business, based on minutes and how many calls it can answer at once, plus a free plan that needs no card. See the pricing page for current plans.
Will it give clients medical advice about Botox or fillers?
Nuteq does not give medical advice, recommend treatments, or promise results. It shares only the information you approve and passes health questions to a licensed provider by transfer or callback note.
Can it book consultations and treatments into my calendar?
Nuteq books consultations and treatment visits against your hours and services and syncs them to Google Calendar. You can switch to request mode so your coordinators confirm every booking before it is final.
Does it work with Boulevard, Zenoti, or Mindbody?
Nuteq does not connect to med spa booking software today. Bookings live in the Nuteq calendar and sync to Google Calendar, where your team can see them.
Can it take a deposit to hold a consultation?
Nuteq does not take deposits or card details. It can tell clients your deposit or cancellation policy if you add it, and your team collects payment the way it does now.
What happens if a client calls about a reaction after treatment?
Nuteq follows the escalation rule in your med spa template. It tells the caller to seek urgent care for severe symptoms and transfers the call to your on-call provider if you set a number.
Is it HIPAA compliant?
Nuteq provides HIPAA coverage only on the Enterprise plan, set up through sales. On every plan, calls are encrypted in transit and at rest and each organization’s data is kept separate.
Will it say treatment and product names correctly?
Nuteq lets you add product and treatment names such as Dysport, Sculptra, or Morpheus8 to its vocabulary, with an optional pronunciation, so it hears and says them the way your clients do.