Your front desk cannot check in a patient and answer the phone at once.
Nuteq is an AI receptionist for medical offices and clinics. It picks up when the desk is busy or the office is closed, books and moves visits, takes refill and message requests for your staff, and writes up every call so nobody plays voicemail.
An AI receptionist for a clinic answers the practice phone when the front desk is with a patient, on another line, or closed for the day. Nuteq greets the caller with your clinic name, answers from the information you give it, such as hours, location, providers, and accepted insurance plans, and books, moves, or cancels visits against your real availability. When someone needs a refill or a callback, it takes their name, number, and the request and leaves it for your staff. Each conversation is saved with a recording, a transcript, a written summary, and the patient’s contact details. It does not give medical advice or judge symptoms. If a caller describes an emergency, it tells them to hang up and call 911, and anything you mark as urgent can be transferred to a number you choose.
Updated
Answers
Phone, text messages, WhatsApp, and website chat
Emergencies
Tells the caller to hang up and call 911
Books into
Your calendar, synced with Google Calendar
Messages
Refill and callback requests, passed to your staff
Insurance
Reads back the plans you list
HIPAA
Enterprise plan, through sales
Use cases
The calls a clinic front desk actually gets
new patient
A new patient asks if you are taking patients
Takes the name, number, and reason for the visit, then offers open new-patient slots.
Booked, contact saved
reschedule
A patient needs to move tomorrow’s follow-up
Finds the booking, offers two alternatives, and moves it.
Moved, confirmation sent
refill
A patient asks for a prescription refill
Takes the patient’s name, number, and the medication they name, and leaves it for your staff to handle.
Request logged for staff
emergency
A caller describes chest pain or trouble breathing
Does not assess it. Tells the caller to hang up and call 911 right away.
Directed to 911
after hours
A parent calls at 7pm about booking a visit
Answers after the office closes, takes their details, and books the first open slot or leaves a request.
Booked overnight
urgent
A patient says they need to speak to the nurse today
Follows your rule for urgent calls: transfers to the number you set, or takes a message for the clinical team.
Transferred or logged
Example call record
Priya Raman
Front desk · phone · 1:52
Visit booked
new patient
visit booked
insurance question
AgentMaple Family Clinic, this is the front desk assistant. How can I help?
CallerHi, I just moved here and I would like to see a doctor for a check-up. Are you taking new patients?
AgentWe are. I have Wednesday at 9:30 or Thursday at 2:00 for a new patient visit. Which works better?
CallerThursday at 2. Do you take Blue Cross?
AgentBlue Cross is on the plans list I have, so you can bring your card. I have booked Thursday at 2:00 and I am texting you the details.
Call summary
Priya is new to the area and asked for a check-up as a new patient. The receptionist offered Wednesday 9:30 and Thursday 2:00, and she chose Thursday. It confirmed Blue Cross from the accepted-plans list, booked the visit, and sent a text and email confirmation. Her name and number are saved to the patient record.
Saved Priya as a new patient
Booked Thursday at 2:00
Confirmed Blue Cross from the plans list
Sent a text and email confirmation
Nuteq vs a medical office answering service vs voicemail
How Nuteq compares with a typical answering service and voicemail
Question
Nuteq
Typical answering service
Voicemail
When it answers
Every call, day and night, several at once
Staffed hours; after-hours coverage is often priced separately
Never. The patient leaves a message or hangs up
Books the visit
Yes, into your calendar, with a text and email confirmation
Usually takes a message for your team to return
No
Emergency calls
Tells the caller to hang up and call 911; never assesses symptoms
Varies by provider
A recorded greeting at best
What your team gets
Recording, transcript, summary, and the patient’s details
A message by email or text
An audio message to listen to
EHR software
Does not connect to Epic or athenahealth; syncs to Google Calendar
Varies by provider
None
HIPAA
Enterprise plan
Varies by provider
Depends on your phone system
One agent on every channel
Phone
Answers the clinic number when the front desk is busy, at lunch, or after hours. Keep your number and forward it.
Text messages
Replies to patients who text to book or move a visit, and sends confirmations and reminders.
WhatsApp
Answers questions and books appointments for customers who prefer WhatsApp.
Website chat
A chat and voice widget on your site for patients who would rather not call.
How do you set up an AI receptionist for a medical office?
Setting up Nuteq takes about two minutes. Pick the medical practice template, add your hours, providers, and accepted plans, test a call from your browser, and forward your clinic number once you like how it sounds.
1
Sign up and pick the medical practice template, so the agent starts out speaking like a clinic front desk.
2
Add your hours, services, accepted plans, and the rule for urgent calls, or point it at your website.
3
Test a call from your browser, then forward your clinic number or get a new local one.
Questions clinics ask
Is Nuteq a phone answering service for a medical office?
Nuteq is an AI receptionist that works as a phone answering service for a medical office: it answers every call, books and moves visits, and saves a written record for your front desk, day and night.
Is an AI answering service for a medical office different from voicemail?
Nuteq is an AI answering service for a medical office that talks to the caller, books the visit, and texts a confirmation. Voicemail only records a message that someone has to play back.
How much does an AI receptionist for a medical office cost?
Nuteq prices every clinic on the same plans as any other business, based on minutes and how many calls it can answer at once, and it has a free plan that needs no card. See the pricing page for current plans.
Will patients know they are talking to an AI?
Nuteq introduces itself as an AI assistant, speaks at a natural pace, and lets callers interrupt. You can try a live call on the Nuteq homepage before you decide.
Can it book visits straight into my calendar?
Nuteq books against your hours and services and syncs each visit to Google Calendar. You can also have it leave requests for your staff to confirm instead of booking directly.
Does it work with Epic, athenahealth, or my EHR?
Nuteq does not connect to EHR or practice management software today. Visits live in the Nuteq calendar and sync to Google Calendar, so your staff enter them in the chart as usual.
What happens when a patient calls with an emergency?
Nuteq tells a caller who describes an emergency to hang up and call 911, and never assesses symptoms. For calls you mark as urgent, it transfers to the number you set.
Can Nuteq handle prescription refill calls?
Nuteq does not authorize or fill refills. It takes the patient’s name, number, and the medication they ask about, and leaves the request in the call record for your staff.
Is it HIPAA compliant?
Nuteq offers HIPAA coverage only on its Enterprise plan, arranged through sales. If your clinic handles protected health information on the phone, talk to sales before you go live.
Can I keep my clinic phone number?
Nuteq works with the number you already have: forward your clinic line to it, or get a new local number if you prefer.