AI receptionist for chiropractors and physical therapy clinics
Your hands are on a patient, not on the phone.
Nuteq answers your office line while you adjust or treat. It books initial evaluations, notes whether the injury came from a car accident, sport, or ongoing pain, records the caller’s insurance, and keeps follow-up visits on the calendar.
What does an AI receptionist do for a chiropractic or physical therapy clinic?
An AI receptionist for a chiropractic or physical therapy clinic answers the calls that come in while every provider is with a patient. Nuteq asks what brings the caller in, whether the problem came from a car accident, a sport, work, or pain that has built up over time, and whether they plan to use health insurance, auto insurance, or pay themselves. It books new patients into a full-length initial evaluation and existing patients into follow-up therapy visits, and it moves or cancels visits when patients call to change them, so care plans stay on the calendar. Patients get a text and email confirmation. It does not diagnose, suggest exercises, or say whether treatment will help: that is for your providers at the evaluation. Each call is saved with a recording, transcript, and summary, including the injury details and insurance the caller mentioned.
Updated
Answers
Phone, text messages, WhatsApp, and website chat
First visits
Booked as a full-length initial evaluation
Injury source
Notes auto accident, sport, work, or ongoing pain
Follow-ups
Moves care-plan visits without phone tag
Insurance
Records the caller’s plan or claim for your team
HIPAA
Enterprise plan, through sales
Use cases
The calls a chiropractic or PT front desk gets between patients
auto accident
A driver hurt in a rear-end collision wants to be seen
Notes the accident and whether auto insurance or a claim is involved, then books an initial evaluation.
Evaluation booked
care plan
A patient on twice-weekly therapy needs to swap Tuesday for Wednesday
Finds the follow-up visit, offers open times that week, and moves it so the plan stays on track.
Visit moved
sports injury
A parent calls about a teenager’s sprained ankle from soccer
Records the sport and how it happened, answers whether you see young athletes from your information, and books an evaluation.
Booked, parent saved
coverage
A caller asks whether they need a referral for physical therapy
Repeats the referral and insurance policy you wrote in, and does not guess about their plan.
Answered, logged
emergency
A caller says they fell and cannot feel their legs
Does not schedule. Tells the caller to call 911 or get emergency care right away.
Directed to 911
after hours
Someone with low back pain calls Saturday morning for the first opening
Answers while the office is closed and books the first initial evaluation you have open.
Booked over the weekend
Example call record
Tom Reyes
Front desk · phone · 2:11
Evaluation booked
auto accident
new patient
initial evaluation
AgentThank you for calling Summit Spine & Sport. Are you looking for chiropractic care, physical therapy, or an evaluation?
CallerI was rear-ended last week and my neck has been stiff ever since. Do you see people after car accidents?
AgentYes, we do. I am sorry about the accident. The first step is an initial evaluation with one of our providers. Will you be using auto insurance or your health plan?
CallerThe other driver’s auto insurance, I think. I have the claim number.
AgentPlease bring it to your visit. I have an hour-long evaluation Wednesday at 8:00 or Thursday at 5:30. Which would you prefer?
CallerThursday at 5:30.
AgentYou are booked for Thursday at 5:30. Your provider will go over everything at the evaluation. I am sending your confirmation now.
Call summary
Tom is a new patient with neck stiffness since a rear-end car accident last week. He plans to use the other driver’s auto insurance and has a claim number, which he will bring. The receptionist did not assess the injury and booked a 60-minute initial evaluation for Thursday at 5:30.
Saved Tom as a new patient
Noted auto accident and auto insurance claim
Booked an initial evaluation Thursday at 5:30
Sent a text and email confirmation
Nuteq vs a chiropractic answering service vs voicemail
How Nuteq compares with a typical answering service and voicemail
Question
Nuteq
Typical answering service
Voicemail
While you are treating
Answers every call, several at once, without pulling you away
An operator answers when staffed
The caller tries the next clinic on the list
New patient intake
Records injury source and insurance, then books the evaluation
Usually takes a message for your team to call back
Only what the caller chooses to say
Care-plan changes
Moves or cancels follow-up visits and sends the new time
Takes a message
You call back to reschedule
Practice software
Does not connect to ChiroTouch or WebPT; syncs to Google Calendar
Varies by provider
None
HIPAA
Enterprise plan
Varies by provider
Depends on your phone system
One agent on every channel
Phone
Answers the office line during adjustments and therapy sessions, and on evenings and weekends.
Text messages
Replies to patients who text to move a follow-up visit, and sends confirmations and reminders.
WhatsApp
Answers questions and books appointments for customers who prefer WhatsApp.
Website chat
A chat and voice widget on your site for visitors who would rather not call.
How do you set up an AI receptionist for a chiropractic or physical therapy clinic?
Pick the chiropractic and physical therapy template, which already asks about injury source and insurance. Add your providers, hours, visit types, and accepted plans, test a call from your browser, and forward your office number when you are happy with it.
1
Sign up and pick the Chiropractic & Physical Therapy template, with initial evaluations and follow-up visits ready to book.
2
Add your hours, accepted insurance, referral policy, and whether you see auto accident or workers’ comp cases.
3
Test a call from your browser, then forward your office number or get a new local one.
Questions chiropractors and therapists ask
Is Nuteq a chiropractic answering service?
Nuteq is an AI receptionist that does the work of a chiropractic answering service. It answers every call, books initial evaluations and follow-up visits, and leaves a written record of each call.
How much does an AI receptionist for a chiropractor cost?
Nuteq offers one set of plans for every business, based on minutes and how many calls it answers together, including a free plan that does not ask for a card. The pricing page shows the current plans.
Does it work with ChiroTouch, WebPT, or Jane?
Nuteq does not connect to chiropractic or physical therapy software today. Visits live in the Nuteq calendar and sync to Google Calendar, and every call record carries the patient’s contact details.
Can it take auto accident and personal injury cases?
Nuteq asks whether an injury came from a car accident, a sport, work, or ongoing pain, and records any auto insurance or claim details the caller gives. Your team handles billing and attorney paperwork.
Will it tell patients which exercises or treatment to try?
Nuteq does not recommend exercises, stretches, or treatment, and does not diagnose. It books the patient in so a licensed provider can evaluate them.
Can it check a patient’s insurance benefits?
Nuteq does not verify benefits, visit limits, or referral requirements with payers. It records the plan the caller names and repeats the insurance and referral policy you give it.
Can patients reschedule follow-up visits on their own?
Nuteq moves or cancels follow-up visits when patients call or text, offers open times, and sends the new confirmation. Patients can also reply CANCEL to a confirmation text.
Is it HIPAA compliant?
Nuteq offers HIPAA coverage through its Enterprise plan, which is arranged with sales. On all plans, calls are encrypted in transit and at rest and kept separate by organization.
Can it book patients who speak Spanish or another language?
Nuteq speaks more than 20 languages and replies in the language the patient uses, so someone hurt at work can describe what happened and book an evaluation in Spanish.
Can I keep my office phone number?
Nuteq keeps your current office number in place: forward calls to it during treatment hours or after you close, or pick up a new local number if you would rather.