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AI receptionist for law firms

A new matter should not wait for someone to check voicemail.

Nuteq AI answers the firm’s line while attorneys are in court or with clients. It asks your legal intake questions, declines matters you do not take, books the consultation, and says plainly that it cannot give legal advice.

Set up for your firm freeRead an example call
  • Two-minute setup
  • No credit card
  • Keep your number
  • See pricing

Missed-call estimate

How much do missed intake calls cost a law firm?

Every call that rings out is a lost new matter. Pick how many calls you get a week.

25 a week ≈ 108 a month

Calls nobody answers

27 a month

New matters at risk

8 a month

Business at risk each month, up to

$20,313

How this is estimated
%
%
$

Example figures for this kind of business. Change them to match yours. The estimate assumes callers who reach nobody do not call back.

Compare that with Nuteq AI pricing

How Nuteq AI helps

What does an AI receptionist do for a law firm?

An AI receptionist for a law firm answers calls from prospective and current clients while attorneys and staff are in court, in meetings, or gone for the evening. Nuteq AI greets callers with the firm name, explains which practice areas you handle, and runs your legal intake questions the same way every time, such as the type of matter, key dates, and the other party’s name for a conflict check. Matters you do not take are declined politely. Viable ones are booked into a consultation or saved as a lead for an attorney to call back, and anything time-sensitive, such as a court date this week, can be flagged urgent or transferred to a number you choose. It never gives legal advice and tells callers so. Each call is saved with a recording, transcript, and summary your team can review.

Updated

Answers
Phone, text messages, WhatsApp, and website chat
Intake
Asks your questions, in your order
Out of scope
Declines matters you do not take
Books
Consultations and case reviews
Legal advice
Never, and it tells callers so

Use cases

The calls a law firm cannot afford to miss

  • new matter

    A caller wants help after losing their job

    Asks your employment intake questions and books a consultation.

    Consultation booked

  • out of scope

    Someone needs help with a matter you do not handle

    Says the firm does not take that kind of case and ends the call politely.

    Declined, logged

  • urgent

    A caller has a hearing later this week

    Flags the call as urgent, then transfers it or books the first slot you allow.

    Flagged urgent

  • existing client

    A current client asks for an update on their case

    Takes a message for the responsible attorney without discussing the case.

    Message for the attorney

  • after hours

    A prospective client calls on a Saturday evening

    Runs the intake and books the first open consultation on Monday.

    Booked for Monday

  • fees

    A caller asks what a first consultation costs

    Repeats the consultation fee you set, or says an attorney will confirm it.

    Answered, lead saved

Example call record

Daniel Okafor

Intake · phone · 2:22

Consultation booked
  • employment
  • new matter
  • consultation
  1. AgentCarver and Reed Law, how can I help you today?
  2. CallerI was let go last week and I think it was unfair. Can you help with that?
  3. AgentOur employment team handles those matters. I cannot give legal advice, but I can take some details. When did it take effect, and were you given a reason in writing?
  4. CallerLast Tuesday, and no, nothing in writing.
  5. AgentThank you. I have a thirty-minute consultation with the employment team on Thursday at 10. Shall I book it?
  6. CallerYes, please.
Call summary

Daniel, a prospective client, believes he was unfairly dismissed last Tuesday and received no written reason. The receptionist said it could not give legal advice, captured the dates and his contact details, and booked an initial consultation with the employment team for Thursday at 10.

  • Matched the enquiry to a practice area you take
  • Captured the dismissal date and details
  • Booked a Thursday consultation

Nuteq AI vs a legal answering service vs voicemail

How Nuteq AI compares with a typical answering service and voicemail
QuestionNuteq AITypical answering serviceVoicemail
Intake questionsYour questions, asked the same way on every callScripted intake; depth varies by providerNone
ConsultationsBooked into your calendarUsually a message asking for a callbackThe caller waits for you to ring back
Out-of-scope callersDeclined politely and loggedOften passed through as messagesMixed in with new matters
Record for the attorneyRecording, transcript, summary, and contact detailsA written messageA voice message
Practice management softwareDoes not connect to Clio; syncs to Google CalendarSome connect; varies by providerNone

One agent on every channel

Phone
Answers the firm’s main line on court days and after hours. Forward the number clients already have.
Text messages
Replies to prospective clients who text, and confirms consultation times.
WhatsApp
Runs the same intake for clients who prefer WhatsApp.
Website chat
An intake chat on your site that books a consultation.

How do you set up an AI receptionist for a law firm?

Nuteq AI can take intake calls for your firm in about two minutes. Choose the law firm template, list your practice areas and intake questions, test a call in your browser, then forward the firm’s number.

  1. 1

    Create an account and choose the law firm template, which starts with consultation and case review bookings.

  2. 2

    List the practice areas you take, your intake questions, and which calls count as urgent.

  3. 3

    Test an intake call in your browser, then forward the firm’s number or get a new local one.

Questions firms ask

Is Nuteq AI a legal answering service?

Nuteq AI is an AI receptionist that works as a legal answering service. It answers every call, runs your intake questions, and books consultations for your attorneys.

Will it give legal advice?

Nuteq AI never gives legal advice. It tells callers an attorney will review their situation, collects the details, and books time or passes the matter on.

How much does an AI receptionist for a law firm cost?

Nuteq AI puts law firms on the same plans as every other business, based on call minutes and simultaneous calls, with a free plan and no card. See the pricing page for current plans.

Can it screen out matters we do not handle?

Nuteq AI checks each caller against the practice areas you list and politely declines anything outside them, so attorneys only see matters the firm takes.

Is the call confidential?

Nuteq AI encrypts calls in transit and keeps each organization’s data separate. HIPAA coverage and single sign-on come with the Enterprise plan.

Does it work with Clio or MyCase?

Nuteq AI does not connect to legal practice management software today, so consultations are kept in the Nuteq AI calendar and synced to Google Calendar.

Can it transfer an urgent caller to an attorney?

Nuteq AI transfers calls to the number you set when they match your urgent rule, such as an arrest or a court date, after gathering the caller’s details.

Can it handle callers who speak another language?

Nuteq AI replies in the language the caller speaks once you add it to your agent, which helps firms that serve clients in Spanish or other languages.

Other industries we serve

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By language:SpanishFrenchChineseHindiArabicPortugueseVietnameseKoreanDutchThaiIndonesianBengaliTamilTeluguUrduGermanJapaneseRussianTurkishItalianPolish

Start with the law firm template.

Two-minute setup, no credit card.See pricing

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