A prospect with a rollover calls once. A client with a worry calls during your review meeting.
Nuteq answers your practice line while you are with clients. It books an introductory meeting for new enquiries, takes messages for the right advisor, and gives no investment, tax, or legal advice. A request to trade or move money is only ever a message.
What does an AI receptionist do for a financial advisor?
An AI receptionist for a financial advisor answers the practice line while advisors are in client meetings, and begins by asking whether the caller is an existing client. For a new enquiry, Nuteq asks in general terms what they want help with, such as retirement planning, a rollover, or education savings, then books an introductory meeting or takes a name, number, and email for a callback. For an existing client it asks which advisor they work with and what they need, then books a review meeting or leaves a message. It gives no investment, tax, insurance, or legal advice, does not comment on markets or returns, and does not state balances, holdings, or fees. If a caller asks to trade, withdraw, or move money, that is recorded as a message for the advisor to call back and verify. It never takes account, card, or government ID numbers by voice.
Updated
Answers
Phone, text messages, WhatsApp, and website chat
New enquiries
Introductory meeting booked with an advisor
Existing clients
Review booked, or a message for their advisor
Advice
None: no investment, tax, or legal advice
Trades and transfers
Message only; the advisor calls back to verify
Account numbers
Never asked for or taken by voice
Use cases
The calls an advisory practice gets between client meetings
A small practice has no spare person for the phone. The advisor is the one in the meeting, and the calls that matter most tend to arrive during it.
new enquiry
Someone retiring next year wants to talk about an old 401k
Asks what they want help with in general terms and books an introductory meeting. Gives no view on the rollover.
Introductory meeting booked
existing client
A client wants to move their annual review before a trip
Takes their name and advisor, then books a review meeting in the times you open.
Review meeting booked
money movement
A client phones in asking to withdraw cash for a house deposit
Does not accept the instruction. Records it as a message for the advisor to call back and verify.
Message for the advisor
suspected fraud
A client sees a transfer they did not authorize
Flags it urgent for the advisor and tells the client to contact the bank or custodian that holds the account directly.
Flagged urgent
bereavement
A daughter calls to say her father, a client, has died
Takes her name and number gently, asks nothing about accounts, and flags it urgent for his advisor.
Advisor alerted
after hours
An anxious client calls in the evening after a bad day in the markets
Does not explain or defend performance. Apologizes briefly and offers a callback from their advisor.
Callback requested
Example call record
Harold Benson
Office line · phone · 2:10
Introductory meeting booked
new enquiry
rollover
introductory meeting
AgentThank you for calling Linden Wealth Partners. Are you an existing client, or are you looking to speak with an advisor for the first time?
CallerFirst time. I am retiring in March and I have an old 401k. Should I roll it into an IRA?
AgentI can’t advise on that, but I’ll make sure an advisor follows up with you. Rollovers and retirement planning are things the firm helps with. Would an introductory meeting suit you?
CallerYes. My account number with the old plan is
AgentPlease keep that for now. The advisor will collect account details securely. I have Tuesday at 2:00 or Thursday at 10:30 for a thirty-minute introductory meeting.
CallerThursday at 10:30. It is Harold Benson.
AgentThursday at 10:30 is booked, Harold. What is the best phone number and email for the confirmation?
Call summary
Harold is a new enquiry who retires in March and wants to discuss rolling over an old 401k. He asked whether to move it to an IRA; the receptionist said it could not advise. It stopped him before he read out an account number. An introductory meeting is booked for Thursday at 10:30.
Confirmed he is a new enquiry about a rollover
Declined to advise and stopped an account number
Booked a thirty-minute introductory meeting
Saved his contact details for the advisor
Nuteq vs a financial advisor answering service vs voicemail
How Nuteq compares with a typical answering service and voicemail
Question
Nuteq
Typical answering service
Voicemail
New enquiries
Introductory meeting booked on the first call
Name and number for a callback, usually
The prospect tries another firm
Requests to trade or move money
Recorded as a message; never treated as an instruction
Depends on the script and the operator
Left on a recording
Advice questions
Declined every time, in the same words
Depends on operator training
Not answered
Account and ID numbers
Stops the caller before they read one out
Varies by provider
Callers may leave them in a message
CRM and custodian
Does not connect to Redtail or Wealthbox; records stay in Nuteq
Some enter notes in your CRM; varies
None
What the advisor reads
Recording, transcript, summary, and contact details
A message by email
An audio message
One agent on every channel
Phone
Answers the practice line during client meetings and after the office closes. Keep your number and forward it.
Text messages
Confirms meeting times and replies to simple questions about hours and location.
WhatsApp
Takes meeting requests from clients who prefer to message. The same no-advice rules apply.
Website chat
A chat on your site that books an introductory meeting for visitors who are not ready to call.
How do you set up an AI receptionist for a financial advisory practice?
Nuteq is ready for an advisory practice in minutes. Choose the financial advisor template, which already refuses advice and account numbers, add your services, advisors, and meeting times, call it from your browser to hear how it declines, and then forward the office line.
1
Sign up and choose the Financial Advisor template, with introductory and client review meetings built in.
2
Add your services, advisor names, office hours, and the times you take meetings.
3
Test from your browser: ask it for advice and ask it to place a trade. Then forward your office number.
Questions advisors ask
Is Nuteq a financial advisor answering service?
Nuteq is an AI receptionist that fills the role of a financial advisor answering service. It answers each call, books meetings, and passes messages to the right advisor without offering advice.
Will it give callers financial advice?
Nuteq gives no investment, tax, insurance, or legal advice. If pressed, it says it cannot advise and that an advisor will follow up, then books a meeting or takes a message.
What if a client calls to place a trade or withdraw money?
Nuteq never accepts an instruction to trade, withdraw, or move money. It records the request as a message, and the advisor calls the client back to verify it.
Does it ask for account numbers or Social Security numbers?
Nuteq never asks for account, card, or government ID numbers, passwords, or security codes. If a caller starts to read one out, it stops them and says the advisor will collect it securely.
How does it handle suspected fraud?
Nuteq flags a report of suspected fraud or an unauthorized transaction as urgent for the advisor. It also tells the caller to contact the bank or custodian holding the account directly.
Does it connect to Redtail, Wealthbox, or Salesforce?
Nuteq does not connect to advisor CRMs or custodians today. Meetings are booked in the Nuteq calendar, which syncs to Google Calendar, and every contact and call record is saved for you.
Does using it satisfy my firm’s recordkeeping rules?
Nuteq saves a recording, transcript, and summary of each call, but it makes no regulatory compliance claim. Ask your compliance officer how these records fit your firm’s obligations.
How much does an AI receptionist for financial advisors cost?
Nuteq has one set of plans for every kind of firm, based on minutes and simultaneous calls, with a free plan and no card to start. The pricing page has the details.
Is client information kept confidential?
Nuteq encrypts calls and records in transit and keeps each practice’s data apart from every other organization. Only the team members you invite can open a call record.