One person at the desk, a lobby full of arrivals, and line two is flashing.
Nuteq answers the front desk line when the desk is busy with arrivals. It captures reservation requests with dates, guests, and room preference for your reservations team to confirm, and passes requests from guests in the building straight to the desk.
An AI receptionist for hotels answers the front desk line when the person behind the desk is checking someone in. Nuteq asks first whether the caller wants a reservation or is staying with you now, because those are different conversations. For a new reservation it captures the check-in and check-out dates, the number of adults and children, the room or bed type, any accessibility needs, and a name, phone number, and email. It does not book the room. It tells the caller your reservations team will confirm availability and the rate. For a guest in the building it takes the room number and the name on the reservation, then the request, such as extra towels or a late check-out, and passes it to the desk. Group and wedding enquiries are captured for your sales team. It never takes a card number and never says who is staying at the hotel.
Updated
Answers
Phone, text messages, WhatsApp, and website chat
Asks first
A reservation, or staying with you now
Reservations
Captured in full; your team confirms room and rate
Guests in house
Room number, name, and request, sent to the desk
Guest privacy
Never confirms who is staying or in which room
Payment
Never asks for a card number
Use cases
The calls a hotel front desk juggles at check-in time
A front desk takes calls from people who want to stay and from people already upstairs, often at the same moment.
reservation request
A couple wants a room for the long weekend
Captures dates, guests, bed type, and contact details, and says the reservations team confirms the rate.
Request sent to reservations
in-house guest
Room 214 needs extra towels and a late check-out
Takes the room number and name, sends the towels request to the desk, and leaves the late check-out for the desk to decide.
Passed to the front desk
cancellation
A guest wants to cancel tomorrow’s arrival
Takes the confirmation number, or the name and arrival date, and what they want. It does not call the cancellation final or waive a fee.
Captured for reservations
urgent
A guest is locked out of the room at 1am
Takes the room number and name and marks the message urgent for the front desk.
Flagged urgent
privacy
A caller asks to be told which room a guest is in
Does not confirm that the person is staying and gives no room number. Offers to take a message.
Nothing disclosed
group
A bride’s mother asks about a block of rooms for June
Captures the dates, the number of rooms or guests, and the kind of event for your sales team.
Enquiry sent to sales
Example call record
Helen Okafor
Front desk · phone · 2:08
Request captured
reservation request
two nights
accessible room
AgentThank you for calling The Larkspur Inn. Are you calling about a reservation, or are you staying with us now?
CallerA reservation. Do you have a room for two on the weekend of the 14th?
AgentI can take the request, and our reservations team will confirm availability and the rate. Would that be checking in Friday the 14th and out Sunday the 16th?
CallerYes. Two adults, a king bed if you have one, and my husband needs a roll-in shower.
AgentNoted: a king bed and an accessible room with a roll-in shower. May I have your name, a phone number, and an email for the confirmation?
CallerHelen Okafor. This number, and helen at okafor dot example.
AgentThank you, Helen. That is two adults, arriving Friday the 14th and leaving Sunday the 16th. The reservations team will be in touch to confirm the room and the rate.
Call summary
Helen asked for a room for two adults from Friday the 14th to Sunday the 16th, with a king bed and a roll-in shower. The receptionist captured the dates, guests, bed type, and accessibility need with her name, number, and email, and told her the reservations team confirms availability and the rate.
Captured a two-night reservation request for two adults
Noted a king bed and a roll-in shower
Saved Helen’s name, number, and email
Left availability and rate for the reservations team
Nuteq vs a hotel answering service vs voicemail
How Nuteq compares with a typical answering service and voicemail
Question
Nuteq
Typical answering service
Voicemail
During check-in rush
Answers every line while the desk handles arrivals
An off-site operator answers when one is free
The caller books with the next property
Reservation requests
Dates, guests, bed type, and access needs, ready to confirm
Often a name and a callback number
Whatever the caller remembers to say
Rates and availability
Never quoted; your reservations team confirms
Varies by provider and what they can see
None
Guests already staying
Takes the room and the request and passes it to the desk
Usually a message
The guest walks down to the lobby
Guest privacy
Never confirms a guest’s name or room
Depends on operator training
Not applicable
Card details
Never asked for or accepted
Varies by provider
None
One agent on every channel
Phone
Answers the front desk line at any hour. Forward the number on your listings, or only the overflow.
Text messages
Takes reservation requests and questions about parking or check-in from guests who message.
WhatsApp
Answers travellers from abroad who message on WhatsApp before they arrive.
Website chat
A chat on your site for someone comparing properties who has a question before they commit.
How do you set up an AI receptionist for a hotel?
Nuteq takes a few minutes to set up for a hotel. Start from the hotel template, add your room types, check-in times, parking, pet, and cancellation policies, call it from your browser as a guest would, then forward the front desk line or only the overflow.
1
Sign up and start from the hotel template, which already separates new reservations from guests staying now.
2
Add room types, amenities, check-in and check-out times, parking, pet and cancellation policies, and directions.
3
Call your agent from the browser as a guest would, then forward the front desk line or only its overflow.
Questions hotel owners and managers ask
Is Nuteq a hotel answering service?
Nuteq covers what a hotel answering service covers, at any hour and on every line at once. It captures the full reservation request or the guest’s need and hands your team a written record instead of a callback slip.
Is this an AI front desk for hotels that replaces my staff?
Nuteq is an AI front desk for hotels only on the phone and in messages. It takes the calls your desk cannot reach, while your staff still confirm reservations, set rates, take payment, and look after guests in person.
How much does an AI receptionist for a hotel cost?
Nuteq lists its plans on the pricing page, with a free plan that needs no card. Plans are the same for a hotel as for any other business, so you can start on a single line.
Can it book a room?
Nuteq does not book rooms. It captures the dates, the number of guests, the room preference, and contact details, and tells the caller your reservations team will confirm availability and the rate.
Will it quote my rates?
Nuteq does not quote or guarantee a rate, because rates move and your reservations team owns them. It answers questions about room types, amenities, parking, and policies from the information you give it.
What does it do when a guest has an emergency?
Nuteq tells a guest who reports a fire, a medical emergency, a break-in, or anyone in danger to call emergency services first. It then takes the room number and what is happening and marks it urgent for the desk.
Will it tell a caller whether someone is staying at the hotel?
Nuteq never gives out a room number and never confirms that a named person is a guest. It offers to take a message, which is what a careful front desk agent would do.
Does it take card details to hold a room?
Nuteq never asks for or accepts a card number on a call or in a message. It tells the caller that the hotel’s staff will arrange payment securely.
Does it connect to my property management system?
Nuteq does not connect to a property management system or a channel manager today. Reservation requests and guest requests are saved in Nuteq with a summary, and your team enters them in the system you use.