Webhooks and CRM Integration

In Nuteq, the Webhooks and CRM integration delivers immediate, machine-readable event notifications whenever a call completes, a lead is captured, or an appointment changes. This lets you sync data directly to HubSpot, Salesforce, custom databases, or Zapier pipelines.

Real-Time Event Architecture

When a conversation finishes, Nuteq formats the complete event record including call duration, recording URL, turn-by-turn transcript, extracted intent, and custom variables into a JSON payload delivered via HTTP POST.

{
  "event": "call.completed",
  "call_id": "call_94a7e2b109",
  "timestamp": "2026-10-05T12:00:00Z",
  "customer": {
    "phone": "+14155552671",
    "name": "Jordan Miller"
  },
  "summary": "Caller requested quotes for HVAC system tune-up. Booked for Thursday.",
  "outcome": "appointment_booked",
  "duration_seconds": 142
}

Security and Verification

Every request includes the X-Nuteq-Signature header computed using your organization's unique webhook secret:

Security Layer	Standard	Details
Message Digest	HMAC SHA-256	Prevents payload modification
Replay Defense	Timestamp Headers	Rejects requests older than 5 minutes
Transport Security	TLS 1.3 Required	Blocks unencrypted plain HTTP endpoints
Retry Policy	Exponential Backoff	Retries failed responses up to 5 times

Configuring Endpoints

In the Nuteq dashboard, go to Settings, choose Webhooks, and enter your HTTPS destination URL. You can select specific event subscriptions and test the delivery with sample payloads.