# Urdu-speaking AI receptionist

Your callers mix Urdu and English. Your receptionist should keep up.

Nuteq answers in English and replies in Urdu as soon as a caller speaks it, even when they drop English words into the sentence. It books the appointment, answers from your information, and keeps a record of the call.

*Languages · Last updated 2026-09-28*

[Add Urdu to your receptionist](https://nuteqai.com/signup)

## Can an AI receptionist understand callers who mix Urdu and English?

Yes. Many Urdu speakers switch between Urdu and English inside one sentence, saying “appointment”, “insurance”, or “tax return” in English and the rest in Urdu. Nuteq is an Urdu-speaking AI receptionist that follows this. You keep English as your agent’s main language and add Urdu under “Also understands”. When a caller speaks Urdu, the agent replies in Urdu, and it understands the whole sentence, English words included, so nobody has to slow down or rephrase. It checks your calendar, books the appointment, and answers from the information you give it. Every call is saved with its recording, a transcript of what was said, and a short summary. For product names or staff names that callers say often, add them to your agent’s Vocabulary so they are heard correctly. Urdu is included on every Nuteq plan at no extra cost.

- **Answers:** Phone, text messages, WhatsApp, and website chat
- **Speaks:** English and Urdu, and the mix of both
- **Voices:** Male and female Urdu voices to preview
- **Writes Urdu in:** Urdu script, not English letters
- **Urdu costs:** Nothing extra on any plan

### What it will not do

- Texts and WhatsApp messages are answered in your agent’s main language. For Urdu written replies, connect those channels to a second agent whose main language is Urdu.
- It writes Urdu in Urdu script. It does not reply in Roman Urdu, even when a customer types that way.
- It speaks English and Urdu, not Punjabi, Pashto, or Sindhi.
- Booking confirmation texts and emails go out in English.

## What Urdu-speaking customers call about

Urdu is Pakistan’s national language, and large Urdu-speaking communities live in the UK, the US, and Canada. Many families use English at work and Urdu at home, and older relatives often call in Urdu.

### A caller asks in Urdu with English words mixed in

*mixed*

Understands the whole sentence and replies in Urdu, keeping the English terms.

Outcome: Handled in Urdu

### An older parent calls to book for the family

*parent*

Speaks Urdu throughout, offers open times, and books against your calendar.

Outcome: Booked, contact saved

### A son takes the phone and carries on in English

*switch back*

Follows him into English and keeps the details already collected.

Outcome: Handled in both

### A caller asks which papers they need for the visit

*question*

Answers in Urdu from the notes and documents you added.

Outcome: Answered

### A late-evening call after a long work shift

*after hours*

Answers in Urdu at night and books the first open slot.

Outcome: Booked after hours

### A caller wants to speak with the owner

*handoff*

Transfers to your number with the reason for the call already gathered.

Outcome: Transferred

## Example call record

**Imran Qureshi** · Front desk · phone · 1:24

Outcome: Appointment booked

Tags: urdu, mixed english, booking

- **Agent:** Lakeside Tax and Accounting, good afternoon. How can I help?
- **Caller:** السلام علیکم۔ مجھے اپنا tax return file کروانا ہے۔ کیا appointment مل سکتی ہے؟
  *Hello. I need to get my tax return filed. Can I get an appointment?*
- **Agent:** وعلیکم السلام، جی ضرور۔ جمعرات کو شام پانچ بجے کا وقت خالی ہے۔ کیا وہ ٹھیک رہے گا؟
  *Hello, yes of course. Thursday at five in the evening is open. Would that work?*
- **Caller:** جی ٹھیک ہے۔ میری بیوی کا return بھی ساتھ ہو جائے گا؟
  *Yes, that is fine. Can my wife’s return be done at the same time?*
- **Agent:** جی، دونوں ایک ہی ملاقات میں ہو جائیں گے۔ جمعرات شام پانچ بجے آپ کا وقت طے ہو گیا ہے۔
  *Yes, both will be done in the same appointment. You are booked for Thursday at five in the evening.*
- **Caller:** بہت شکریہ۔
  *Thank you very much.*

### Call summary

Imran called in Urdu, using English words like “tax return” and “appointment”, to have his and his wife’s returns filed. The receptionist replied in Urdu, confirmed both returns fit in one visit, and booked Thursday at 5:00 PM.

- Replied in Urdu from the caller’s first sentence
- Understood the English terms inside the Urdu sentences
- Booked one appointment for both returns on Thursday at 5:00 PM

## Nuteq vs an Urdu-speaking answering service vs voicemail

| | Nuteq | Typical answering service | Voicemail |
|---|---|---|---|
| **Urdu on the line** | On every call, at any hour | Rarely offered; often English only or an interpreter line | None |
| **Mixed Urdu and English** | Follows the caller within one sentence | Depends on the agent who picks up | Not applicable |
| **Books the appointment** | Yes, into your calendar | Usually takes a message | No |
| **Record of the call** | Recording, transcript as spoken, and a summary | A message, usually in English | An audio message |
| **Busy evenings** | Several callers at once | Varies by provider | Everyone waits for a callback |

## One agent on every channel

- **Phone:** Greets in English and continues in Urdu, or in the mix of Urdu and English the caller uses.
- **Text messages:** Replies to customers who text, and sends booking confirmations and reminders.
- **WhatsApp:** Many Urdu-speaking families keep in touch on WhatsApp. Connect it to an agent whose main language is Urdu for written replies in Urdu.
- **Website chat:** A chat and voice widget on your site for visitors who would rather not call.

## How do you set up an Urdu-speaking receptionist?

Setting up an Urdu-speaking receptionist with Nuteq takes a few minutes. Keep English as the main language, add Urdu under “Also understands”, then test a call in Urdu, and in mixed Urdu and English, from your browser before you forward your number.

1. Sign up and pick the template closest to your business.
2. In Voice and language, add Urdu to the languages your agent understands.
3. Test a call in Urdu from your browser, then forward your number or get a new local one.

## Questions about Urdu callers

### Is Nuteq an Urdu-speaking answering service?

Nuteq is an Urdu-speaking AI receptionist that does the job of an Urdu-speaking answering service: it answers in English and Urdu day and night, books appointments, and saves every call.

### Does it cost more to add Urdu?

Nuteq charges nothing extra for Urdu. Every plan includes it, and the plans themselves are listed on the pricing page.

### What if the caller speaks half Urdu, half English?

Nuteq follows the caller. It understands a sentence that mixes Urdu and English, such as asking for an “appointment” in the middle of an Urdu question, and replies in Urdu.

### Does Nuteq have Urdu voices?

Nuteq has dedicated Urdu voices, male and female, that you can play before choosing. When Urdu is the main language, replies are written in everyday spoken Urdu rather than formal written Urdu.

### Can it reply to Urdu messages on WhatsApp?

Nuteq answers messages in the agent’s main language. To reply in Urdu on WhatsApp, connect WhatsApp to a second agent with Urdu as its main language. Those replies are written in Urdu script.

### Can it hand a caller over to me?

Nuteq can transfer a call to the number you choose, such as your mobile, once the caller asks for a person or matches a rule you wrote in the instructions.

### Can I keep my current business number?

Nuteq works with the number you already have. You forward it to Nuteq and keep your current provider, or get a new local number. The supported countries page shows where each option works.

### Does it also speak Hindi or Arabic?

Nuteq speaks more than 20 languages, including Hindi, Arabic, and Bengali. One agent can understand several of them, so pick the ones your callers actually use.

### How it works in the docs

- [Voice and language settings](https://nuteqai.com/docs/agents/voice-and-languages)
- [Vocabulary and pronunciation](https://nuteqai.com/docs/agents/vocabulary)
- [Connect WhatsApp](https://nuteqai.com/docs/connections/whatsapp)

## Other languages and industries

- [German](https://nuteqai.com/languages/german): Takes bookings from German-speaking visitors and residents in German, even across time zones.
- [Japanese](https://nuteqai.com/languages/japanese): Gives Japanese-speaking callers a receptionist who replies in Japanese and books the visit.
- [Russian](https://nuteqai.com/languages/russian): Books Russian-speaking customers into your schedule in Russian, while you stay on the job.
- [Turkish](https://nuteqai.com/languages/turkish): Lets Turkish-speaking patients and clients book, ask, and reschedule in Turkish at any hour.
- [Plumbers](https://nuteqai.com/for/plumbing): Picks up the 2am burst-pipe call, sorts emergencies from routine jobs, and books the van.
- [HVAC](https://nuteqai.com/for/hvac): Answers the whole queue on the first hot or cold day, books repair visits, and qualifies install leads.
- [Electricians](https://nuteqai.com/for/electrician): Answers the no-power call at midnight, escalates a hot panel, and books the charger install.
- [Roofers](https://nuteqai.com/for/roofing): Takes the whole storm surge in one afternoon, books inspections, sorts leaks from hail claims.

- [See all languages](https://nuteqai.com/languages)
- [See all industries](https://nuteqai.com/for)

## Answer your next Urdu caller in Urdu.

[Add Urdu to your receptionist](https://nuteqai.com/signup) · [See pricing](https://nuteqai.com/pricing)