# Thai-speaking AI receptionist

The phone rings mid-massage. Someone still answers it, in Thai.

Nuteq answers in English and moves to Thai when a caller speaks Thai. It fills open slots on your calendar, answers from your menu or price list, and leaves a written record your staff can check between clients.

*Languages · Last updated 2026-09-28*

[Start taking calls in Thai](https://nuteqai.com/signup)

## What does a Thai-speaking AI receptionist do for a small business?

A Thai-speaking AI receptionist picks up when your hands are busy and holds the conversation in Thai for customers who prefer it. With Nuteq, your agent greets callers in English; once Thai is one of its languages, it replies in Thai as soon as the caller speaks Thai, with no menu and no hold music. It offers real openings from your calendar, answers questions about treatments, dishes, hours, and parking from the information you add, and saves the caller’s name and number. The transcript is kept in Thai script next to the recording, with a short summary for anyone on your team who does not read Thai. Small spas, restaurants, and clinics often rely on one Thai-speaking staff member to take these calls. Nuteq covers the hours when that person is with a customer or at home. Thai comes with every Nuteq plan.

- **Answers:** Phone, text messages, WhatsApp, and website chat
- **Speaks:** Thai and English, same line
- **Writes:** Thai script in transcripts and replies
- **Fills:** Open slots on your calendar, synced with Google Calendar
- **Thai on your plan:** Included, not an upgrade

### What it will not do

- It does not take card payments or deposits over the phone.
- Confirmation and reminder texts are sent in English, not Thai.
- It follows your price list and menu exactly. It will not quote a price or dish you have not written down.

## Why Thai-speaking customers call

Thai spas, restaurants, and grocers across the US, UK, and Canada serve many customers who grew up speaking Thai. The Thai-speaking person on staff is often the one busiest with customers when the phone rings.

### A regular books a two-hour session for Saturday

*massage*

Checks Saturday openings for that length and books the first one she accepts.

Outcome: Session booked

### A family asks whether a dish can be made without peanuts

*restaurant*

Answers in Thai from the allergy notes you wrote and suggests they confirm on arrival.

Outcome: Answered from your notes

### Someone wants a table for twelve for a birthday

*group*

Takes the date, headcount, and name in Thai, then flags it for your manager to confirm.

Outcome: Request saved for staff

### A customer calls after the last appointment of the night

*closed*

Answers in Thai, gives tomorrow’s hours, and books a morning slot.

Outcome: Booked after closing

### An English-speaking partner takes over the phone

*english*

Moves back to English for the rest of the conversation.

Outcome: Both languages on one call

### A supplier insists on speaking with the owner

*owner*

Transfers the call to the owner’s number with the supplier’s name noted.

Outcome: Transferred

## Example call record

**Siriporn K.** · Front desk · phone · 0:58

Outcome: Massage booked

Tags: thai, massage, booking

- **Agent:** Lotus Thai Massage, how can I help you today?
- **Caller:** สวัสดีค่ะ พูดภาษาไทยได้ไหมคะ
  *Hello, can you speak Thai?*
- **Agent:** ได้ค่ะ ยินดีค่ะ ต้องการจองนวดวันไหนคะ
  *Yes, happy to. Which day would you like to book a massage?*
- **Caller:** พรุ่งนี้บ่ายค่ะ นวดแผนไทยหนึ่งชั่วโมง
  *Tomorrow afternoon. A one-hour Thai massage.*
- **Agent:** พรุ่งนี้มีคิวว่างบ่ายสองโมงค่ะ สะดวกไหมคะ
  *Tomorrow there is an opening at 2 PM. Does that work for you?*
- **Caller:** สะดวกค่ะ ขอบคุณค่ะ
  *That works. Thank you.*

### Call summary

Siriporn called in Thai asking for a one-hour traditional Thai massage tomorrow afternoon. The receptionist offered the 2:00 PM opening and she took it. The booking is saved with her number.

- Replied in Thai after her first sentence
- Found the 2:00 PM opening for a one-hour massage
- Booked it and saved Siriporn as a contact

## Nuteq vs a Thai-speaking answering service vs voicemail

| | Nuteq | Typical answering service | Voicemail |
|---|---|---|---|
| **Thai conversations** | Every call, including evenings and weekends | Hard to find; varies by provider | None |
| **While staff are with customers** | Answers in the background, several calls at once | Answers, then messages you to call back | Customer hangs up or waits for a call back |
| **Making the booking** | Books into your calendar during the call | Usually takes a message | No |
| **Record of the call** | Recording, Thai transcript, and summary | A short note in English | An audio clip |
| **Menu and price questions** | Answered from what you wrote | Depends on the script you give them | Not answered |

## One agent on every channel

- **Phone:** Answers when the front desk cannot, and switches to Thai for Thai callers.
- **Text messages:** Replies to customers who text, and sends booking confirmations and reminders.
- **WhatsApp:** Answers questions and books appointments for customers who prefer WhatsApp.
- **Website chat:** Visitors can ask about treatments or the menu in Thai from your site.

## How do you get a bilingual Thai receptionist running?

Getting a bilingual Thai receptionist running with Nuteq takes a few minutes. Pick a template, add your services or menu, add Thai to the agent’s languages, and hold a Thai test call in your browser before you forward your number.

1. Sign up and choose the template that fits your spa, restaurant, or clinic.
2. Under Voice and language, add Thai next to English.
3. Call the agent in Thai from your browser, then forward your line or get a local number.

## Questions about Thai callers

### Is Nuteq a Thai-speaking answering service?

Nuteq does the work of a Thai-speaking answering service with an AI receptionist: it answers in Thai or English, books openings on your calendar, and keeps a transcript in Thai script.

### Do Thai callers need to press a button for Thai?

Nuteq does not use a language menu. When Thai is one of your agent’s languages, it hears the caller speaking Thai and answers in Thai from the next reply.

### Does the agent use polite particles like ka and krub?

Nuteq tells the agent the gender of the voice you pick, so it can end sentences with the matching polite particle. Listen to a test call and adjust your instructions if you want a different tone.

### Can it take restaurant reservations?

Nuteq books time slots you set up as services, so a restaurant can offer table times the same way a spa offers treatments. Large groups can be sent to staff to confirm.

### Is there an extra charge for Thai?

Nuteq includes Thai on every plan, so adding it does not change your bill. You can compare plans on the pricing page.

### Can staff read the call if they do not read Thai?

Nuteq keeps the Thai transcript as spoken and adds a short written summary of what the caller wanted and what was booked, so the whole team can follow up.

### Can it hand a Thai caller to a person?

Nuteq transfers calls to a number you choose, for example the owner’s mobile, when a caller asks for someone or matches a rule in your instructions.

### How it works in the docs

- [Voice and language settings](https://nuteqai.com/docs/agents/voice-and-languages)
- [Availability and services](https://nuteqai.com/docs/appointments/availability-and-services)
- [Test your agent](https://nuteqai.com/docs/agents/test-your-agent)

## Other languages and industries

- [Indonesian](https://nuteqai.com/languages/indonesian): Books the service visit in Bahasa Indonesia while you are under a car or out on a job.
- [Bengali](https://nuteqai.com/languages/bengali): Lets patients and their families book in Bengali, even when your Bengali-speaking staff are off.
- [Tamil](https://nuteqai.com/languages/tamil): Books physio, dental, and family visits in Tamil, with a plain note on where accuracy still lags.
- [Telugu](https://nuteqai.com/languages/telugu): Books vaccine visits and check-ups in Telugu for parents and grandparents who prefer it.
- [Plumbers](https://nuteqai.com/for/plumbing): Picks up the 2am burst-pipe call, sorts emergencies from routine jobs, and books the van.
- [HVAC](https://nuteqai.com/for/hvac): Answers the whole queue on the first hot or cold day, books repair visits, and qualifies install leads.
- [Electricians](https://nuteqai.com/for/electrician): Answers the no-power call at midnight, escalates a hot panel, and books the charger install.
- [Roofers](https://nuteqai.com/for/roofing): Takes the whole storm surge in one afternoon, books inspections, sorts leaks from hail claims.

- [See all languages](https://nuteqai.com/languages)
- [See all industries](https://nuteqai.com/for)

## Let the next Thai caller book while you work.

[Start taking calls in Thai](https://nuteqai.com/signup) · [See pricing](https://nuteqai.com/pricing)