# Italian-speaking AI receptionist

Older callers, new arrivals, and visitors can all speak Italian with you.

Nuteq picks up in English and continues in Italian once the caller speaks it. It takes down the details, books a visit, and puts urgent calls straight through to the person on call.

*Languages · Last updated 2026-09-28*

[Add Italian to your receptionist](https://nuteqai.com/signup)

## What does an Italian-speaking AI receptionist do?

An Italian-speaking AI receptionist answers your business line in English and carries on in Italian when a caller speaks it, so an older tenant, a new arrival, or a visitor never has to struggle through the call in English. Nuteq works this way: you keep English as the main language and add Italian under “Also understands”. The agent collects the details you ask for, such as a name, an address, or what went wrong, books visits and appointments against your calendar, and transfers the call to your on-call number when your instructions say it is urgent. It answers questions from the documents and notes you add. Every call is saved with its recording, a transcript of what was said, and a summary your team can read. Italian is included on every Nuteq plan at no extra cost.

- **Answers:** Phone, text messages, WhatsApp, and website chat
- **Speaks:** English and Italian on the same number
- **Voices:** Italian voices, male and female, to choose from
- **Urgent calls:** Transferred to the number you set
- **Italian costs:** Included on every plan

### What it will not do

- It transfers urgent calls but does not dispatch anyone itself. You decide who is on call.
- Its default tone is relaxed. If callers should always be addressed with “Lei”, write that in your instructions.
- Text replies are written in your agent’s main language, and booking confirmations are in English.

## Calls you get from Italian speakers

Italian is still the home language for many families who came to North America and the UK decades ago, and for newer arrivals who moved for study or work. Older relatives often prefer to call in Italian.

### A tenant reports no heat or hot water

*urgent*

Takes the name and unit in Italian and transfers to your on-call number.

Outcome: Transferred

### A routine repair request comes in

*repair*

Notes the problem and books a visit at an open time.

Outcome: Visit booked

### An older caller speaks only Italian

*elderly*

Stays in Italian, speaks at the pace you set, and repeats details when asked.

Outcome: Handled in Italian

### Someone asks when rent is due or how to pay

*question*

Answers in Italian from the information you added.

Outcome: Answered

### A leak is reported at 2 AM

*night*

Answers in Italian and follows your after-hours instructions.

Outcome: Handled overnight

### A grandchild calls in English on behalf of a grandparent

*relative*

Replies in English, and in Italian when the grandparent takes over.

Outcome: Handled in both

## Example call record

**Giuseppe Russo** · Management office · phone · 0:47

Outcome: Transferred to on-call

Tags: italian, no hot water, urgent

- **Agent:** Lakeshore Property Management, how can I help?
- **Caller:** Buongiorno, parla italiano? Nel mio appartamento non c’è acqua calda da stamattina.
  *Good morning, do you speak Italian? There has been no hot water in my apartment since this morning.*
- **Agent:** Sì, certo. Mi dice il suo nome e il numero dell’appartamento?
  *Yes, of course. Could you tell me your name and apartment number?*
- **Caller:** Giuseppe Russo, appartamento 4B.
  *Giuseppe Russo, apartment 4B.*
- **Agent:** Grazie, signor Russo. La passo subito al tecnico reperibile, resti in linea.
  *Thank you, Mr. Russo. I am putting you through to the on-call technician now, please stay on the line.*
- **Caller:** Va bene, grazie.
  *All right, thank you.*

### Call summary

Giuseppe Russo in apartment 4B called in Italian because he has had no hot water since this morning. The receptionist replied in Italian, took his name and unit, and transferred him to the on-call technician.

- Replied in Italian from the caller’s first sentence
- Took the tenant’s name and apartment number
- Transferred the call to the on-call technician

## Nuteq vs an Italian-speaking answering service vs voicemail

| | Nuteq | Typical answering service | Voicemail |
|---|---|---|---|
| **Italian on the line** | Every call, day and night | Varies by provider; often English only | None |
| **Urgent calls** | Transferred right away to your on-call number | Usually paged or passed on | Heard only when someone checks |
| **Books routine visits** | Yes, against your calendar | Usually takes a message | No |
| **Written record** | Recording, transcript, and a summary | A message, usually in English | An audio message |
| **Busy mornings** | Several calls at the same time | Depends on staffing | Callers wait for a callback |

## One agent on every channel

- **Phone:** Greets in English and continues in Italian, and transfers urgent calls to your on-call number.
- **Text messages:** Replies to customers who text, and sends booking confirmations and reminders.
- **WhatsApp:** Answers questions and books appointments for customers who prefer WhatsApp.
- **Website chat:** Visitors can use the voice widget on your site in Italian and hear Italian replies.

## How do you set up an Italian-speaking receptionist?

Setting up an Italian-speaking receptionist in Nuteq takes a few minutes. Choose your template, add Italian under “Also understands”, turn on call transfer and describe what counts as urgent, then test an Italian call from your browser before forwarding your number.

1. Sign up and choose the template for your business.
2. In Voice and language, add Italian, then turn on call transfer in Actions.
3. Test a call in Italian from your browser, then forward your number or get a new local one.

## Questions about Italian callers

### Is Nuteq an Italian-speaking answering service?

Nuteq is an AI receptionist that covers the work of an Italian-speaking answering service: it answers in English and Italian at any hour, books visits, transfers urgent calls, and records each one.

### Does Italian cost extra?

Nuteq includes Italian on every plan with no extra fee. See the pricing page for what each plan includes.

### Can it slow down for older callers?

Nuteq lets you set the speaking pace to relaxed, normal, or brisk. Relaxed gives older callers more time to follow, and the agent repeats details when a caller asks.

### Does Nuteq have Italian voices?

Nuteq has dedicated Italian voices, male and female, that you can preview. Pick one when Italian is the main language; on an English agent, your chosen voice speaks Italian when the caller does.

### How does it decide a call is urgent?

Nuteq follows the rules you write in its instructions, such as no heat, no water, or a leak. When a call matches, it transfers the caller to the number you set.

### Will it use “Lei” with callers?

Nuteq defaults to a relaxed, friendly tone. To make sure it always uses “Lei”, say so in your instructions and listen to a test call in Italian.

### Can I keep the number my tenants already know?

Nuteq works with the number you already use. Forward it to Nuteq, or get a new local number if you would rather start fresh.

### How it works in the docs

- [Voice and language settings](https://nuteqai.com/docs/agents/voice-and-languages)
- [Actions, including call transfer](https://nuteqai.com/docs/agents/actions)
- [Test your agent](https://nuteqai.com/docs/agents/test-your-agent)

## Other languages and industries

- [Polish](https://nuteqai.com/languages/polish): Books Polish-speaking customers in Polish, from vaccinations to check-ups, without a callback.
- [Spanish](https://nuteqai.com/languages/spanish): Greets in English and carries on in Spanish the moment a caller speaks it, then books the job.
- [French](https://nuteqai.com/languages/french): Answers in English, carries on in French for Quebec and other francophone callers, and books the visit.
- [Chinese](https://nuteqai.com/languages/chinese): Answers in English, switches to Mandarin when a caller speaks it, and books the appointment on the spot.
- [Plumbers](https://nuteqai.com/for/plumbing): Picks up the 2am burst-pipe call, sorts emergencies from routine jobs, and books the van.
- [HVAC](https://nuteqai.com/for/hvac): Answers the whole queue on the first hot or cold day, books repair visits, and qualifies install leads.
- [Electricians](https://nuteqai.com/for/electrician): Answers the no-power call at midnight, escalates a hot panel, and books the charger install.
- [Roofers](https://nuteqai.com/for/roofing): Takes the whole storm surge in one afternoon, books inspections, sorts leaks from hail claims.

- [See all languages](https://nuteqai.com/languages)
- [See all industries](https://nuteqai.com/for)

## Answer your next Italian-speaking caller.

[Add Italian to your receptionist](https://nuteqai.com/signup) · [See pricing](https://nuteqai.com/pricing)