# AI receptionist for towing companies

Your driver is hooking up a car on the shoulder. The next call cannot wait for him.

Nuteq answers the dispatch line when every truck is out and nobody is at the desk. It checks the caller is safe, gets the exact location, the vehicle, and where it is going, then puts the job in front of whoever is dispatching.

*Industries · Last updated 2026-09-28*

[Set up for your towing company free](https://nuteqai.com/signup?return_to=%2Fonboarding%3Ftemplate%3Dtowing)

## What does an AI receptionist do for a towing company?

An AI receptionist for towing companies answers the calls that come in when every driver is already on a run. A stranded driver on the highway shoulder at midnight will not wait for a voicemail callback. Nuteq asks the safety question first and tells the caller to call 911 if anyone is hurt or in danger. Then it collects what dispatch needs: the road and direction, the nearest exit or cross street, the year, make, model, and color, what went wrong, and where the vehicle is going. It reads the details back, then transfers the caller to your dispatcher or saves the job and alerts you. It answers questions about your coverage area, impound hours, and release paperwork from what you write, and never promises an arrival time or a price that dispatch has not confirmed.

- **Answers:** Phone, text messages, WhatsApp, and website chat
- **Asks first:** Is anyone hurt, and is the car in traffic
- **Location:** Road, direction, exit or mile marker, read back
- **Arrival time:** Only what dispatch confirms, never a guess
- **Handoff:** Transfers to your dispatcher, or saves the job
- **Alerts:** Email or text to you when a job comes in

### What it will not do

- It does not promise an arrival time or a price. It tells the caller dispatch confirms both once the location, vehicle, and distance are known.
- It does not track trucks or assign drivers. It does not connect to Towbook, Beacon, or other dispatch software today.
- It does not take motor club jobs from AAA, Agero, or Honk. Those keep arriving through the clubs’ own systems.
- It does not take card payments on the call. It tells callers how you accept payment if you list it.
- It does not manage a crash scene. Anyone hurt or in danger is told to call 911 first.

## The calls a tow company’s dispatch line takes in one night

### A driver is stuck on the highway shoulder with the hazards on

*breakdown*

Checks nobody is hurt or in traffic, takes the exit or mile marker and the vehicle, then transfers to dispatch.

Outcome: Transferred to dispatch

### Keys locked inside a running car at a gas station

*lockout*

Takes the location and vehicle, asks whether a child or pet is inside, and follows your rule for that case.

Outcome: Roadside job saved

### A car is gone from an apartment lot and the owner thinks you towed it

*impound*

Answers from what you wrote about your yard, release hours, and what the owner must bring to get the car back.

Outcome: Answered, logged

### A dead battery in a driveway at six in the morning

*jump start*

Takes the address, vehicle, and callback number, and saves it as a roadside request for the first free driver.

Outcome: Roadside request saved

### A caller was just in a fender bender and wants the car moved

*collision*

Tells them to call 911 if anyone is hurt, then takes the location, vehicle, and drop-off and transfers to dispatch.

Outcome: Safety first, then dispatch

### A repair shop books a tow for a customer’s car tomorrow morning

*scheduled tow*

Takes the pickup address, vehicle, and drop-off, and books the tow into your calendar.

Outcome: Scheduled tow booked

## Example call record

**Marcus Delgado** · Dispatch line · phone · 2:05

Outcome: Transferred to dispatch

Tags: tow, highway shoulder, after hours

- **Agent:** Ridgeline Towing. Where are you, and what do you need help with?
- **Caller:** My car just died on Route 9 southbound. I am on the shoulder with the hazards on.
- **Agent:** Okay. Is everyone out of traffic and unhurt? If anyone is injured, please call 911 first.
- **Caller:** Nobody is hurt. It is just me, sitting in the car.
- **Agent:** Good. What is the nearest exit or mile marker, and what are you driving?
- **Caller:** Just past exit 14. A gray 2016 Honda Accord.
- **Agent:** Got it. Where would you like it towed?
- **Caller:** Pine Street Auto on Main. That is my mechanic.
- **Agent:** Thanks, Marcus. Route 9 southbound past exit 14, a gray 2016 Accord, going to Pine Street Auto. I am putting you through to dispatch now to confirm the truck and the price.

### Call summary

Marcus broke down on the Route 9 southbound shoulder just past exit 14, alone and uninjured, hazards on. The vehicle is a gray 2016 Honda Accord that will not start, going to Pine Street Auto on Main. The receptionist confirmed nobody was hurt, read the details back, and transferred him to dispatch to confirm the arrival time and price.

- Confirmed nobody was hurt or standing in traffic
- Took the location, vehicle, and drop-off, and read them back
- Transferred Marcus to dispatch

## Nuteq vs a towing dispatch answering service vs voicemail

| | Nuteq | Typical answering service | Voicemail |
|---|---|---|---|
| **Nights and storms** | Several calls at the same time, day or night | Hold times grow when every tow company is busy | The driver calls the next number on the map |
| **Safety check** | Asked first on every call, with 911 for anyone hurt | Depends on the script you give them | None |
| **Location details** | Road, direction, exit, and drop-off, read back to the caller | Usually taken; accuracy varies by operator | Whatever the caller remembers to say |
| **Getting it to dispatch** | Transferred in the same call, or saved with an alert to you | A message or page to the on-call driver | Someone checks it later |
| **Arrival time and price** | Left to dispatch, never guessed | Varies by provider | No answer at all |

## One agent on every channel

- **Phone:** Answers the dispatch line when drivers are on scene and the desk is empty.
- **Text messages:** Replies to stranded drivers who text an address or a dropped map pin instead of calling.
- **WhatsApp:** Takes the same breakdown details from drivers who message on WhatsApp.
- **Website chat:** A chat and voice widget on your site for visitors who would rather not call.

## How do you set up an AI receptionist for a towing company?

Start from the towing and roadside template, add your coverage area, the services you run, and your impound details, set the dispatcher number for transfers, place a test breakdown call in your browser, and forward your dispatch line.

1. Sign up and pick the towing and roadside template, which asks about safety before anything else.
2. Add your coverage area, services, impound hours and release rules, and the dispatcher number for transfers.
3. Place a test breakdown call from your browser, then forward the dispatch line.

## Questions towing operators ask

### Is Nuteq a towing answering service?

Nuteq does the job of a towing answering service without a room of operators. It picks up every call, asks the safety question first, takes the location and vehicle, and hands the caller to your dispatcher.

### Will it tell customers how long the truck will take?

Nuteq does not give arrival times or tow prices on its own. It tells the caller that dispatch confirms both, then transfers them or saves the job so you can call back.

### What happens if someone is injured?

Nuteq tells the caller to call 911 first and to move somewhere safe if they can, before it asks any tow details. After that it takes the location and vehicle as usual.

### Does it work with Towbook or our dispatch software?

Nuteq does not connect to Towbook, Beacon, or other towing dispatch software today. Each call is saved in Nuteq with a recording, transcript, and summary your dispatcher can read.

### Can it handle impound and release questions?

Nuteq answers from what you give it, such as the yard address, release hours, accepted payment, and the paperwork owners must bring. If a caller disputes a tow, it takes their details for your office.

### How much does an AI receptionist for a towing company cost?

Nuteq plans are the same for every industry, based on minutes and how many calls it takes at once, with a free plan that needs no card. The pricing page lists current plans.

### Will I know when a job comes in overnight?

Nuteq can email or text you each time a call becomes a lead or a booking, so the on-call driver sees the job without opening the dashboard.

### Can it help stranded drivers who speak Spanish?

Nuteq speaks more than 20 languages and switches to the caller’s language, so a stranded Spanish-speaking driver can give the location and vehicle in Spanish.

### Can I keep the number painted on my trucks?

Nuteq works behind the number you already have. Forward the dispatch line and nothing on your trucks, listings, or business cards has to change.

### How it works in the docs

- [Transfer calls to dispatch](https://nuteqai.com/docs/agents/actions)
- [Get a text when a job comes in](https://nuteqai.com/docs/workspace/notifications)
- [Forward your dispatch line](https://nuteqai.com/docs/connections/phone/forward-your-number)

## Other industries we serve

- [Auto repair shops](https://nuteqai.com/for/auto-repair): Books the oil change and takes the “is my car ready” call so your service advisor stays at the counter.
- [Car dealerships](https://nuteqai.com/for/car-dealerships): Books the test drive and the service visit on the same line, after the showroom closes.
- [Plumbers](https://nuteqai.com/for/plumbing): Picks up the 2am burst-pipe call, sorts emergencies from routine jobs, and books the van.
- [HVAC](https://nuteqai.com/for/hvac): Answers the whole queue on the first hot or cold day, books repair visits, and qualifies install leads.
- [Electricians](https://nuteqai.com/for/electrician): Answers the no-power call at midnight, escalates a hot panel, and books the charger install.
- [Roofers](https://nuteqai.com/for/roofing): Takes the whole storm surge in one afternoon, books inspections, sorts leaks from hail claims.
- [Garage doors](https://nuteqai.com/for/garage-door): Answers the trapped-car call at any hour, books spring repairs, never coaches a DIY fix.
- [Locksmiths](https://nuteqai.com/for/locksmith): Picks up the 2am lockout before the caller’s battery dies, pins the spot, and dispatches.

- [See all industries](https://nuteqai.com/for)
- By language: [Spanish](https://nuteqai.com/languages/spanish), [French](https://nuteqai.com/languages/french), [Chinese](https://nuteqai.com/languages/chinese), [Hindi](https://nuteqai.com/languages/hindi), [Arabic](https://nuteqai.com/languages/arabic), [Portuguese](https://nuteqai.com/languages/portuguese), [Vietnamese](https://nuteqai.com/languages/vietnamese), [Korean](https://nuteqai.com/languages/korean), [Dutch](https://nuteqai.com/languages/dutch), [Thai](https://nuteqai.com/languages/thai), [Indonesian](https://nuteqai.com/languages/indonesian), [Bengali](https://nuteqai.com/languages/bengali), [Tamil](https://nuteqai.com/languages/tamil), [Telugu](https://nuteqai.com/languages/telugu), [Urdu](https://nuteqai.com/languages/urdu), [German](https://nuteqai.com/languages/german), [Japanese](https://nuteqai.com/languages/japanese), [Russian](https://nuteqai.com/languages/russian), [Turkish](https://nuteqai.com/languages/turkish), [Italian](https://nuteqai.com/languages/italian), [Polish](https://nuteqai.com/languages/polish)

## Take the next breakdown call while the truck is still on the last one.

[Set up for your towing company free](https://nuteqai.com/signup?return_to=%2Fonboarding%3Ftemplate%3Dtowing) · [See pricing](https://nuteqai.com/pricing)