# AI receptionist for personal injury lawyers

Injured people call the first firm that picks up.

Nuteq answers your intake line the night of the crash, during trial, and on weekends. It asks your personal injury intake questions, notes treatment and any other lawyer, books the consultation, and never tells anyone what their case is worth.

*Industries · Last updated 2026-09-28*

[Set up your intake line free](https://nuteqai.com/signup?return_to=%2Fonboarding%3Ftemplate%3Dpersonal_injury)

## What does an AI receptionist do for a personal injury law firm?

An AI receptionist for a personal injury firm answers the intake line whenever your team cannot, including late at night after a crash, while attorneys are in depositions, and through the weekend. Nuteq starts with care for someone who has just been hurt, then asks your intake questions in order, covering when and where it happened, what injuries and treatment followed, whether police made a report, and whether another lawyer is already involved. It books a consultation or case review with an attorney, or saves the caller as a lead and alerts you by text or email. Callers you want to reach an attorney at once, such as a serious injury or a caller with a deadline close, can be transferred to your on-call number. It never gives legal advice, judges fault, or guesses what a case is worth. Every call is saved with a recording, transcript, and summary.

- **Answers:** Phone, text messages, WhatsApp, and website chat
- **Intake:** Crash date, injuries, treatment, police report
- **Other counsel:** Asked on every call and noted
- **Books:** Injury consultations and case reviews
- **New lead alert:** Text or email to you right away
- **Case value:** Never estimated, never promised

### What it will not do

- It does not give legal advice, judge fault, estimate what a case is worth, or say whether a deadline has passed.
- It does not sign clients or send retainer agreements. An attorney does that after the consultation.
- It does not connect to Filevine, CASEpeer, Litify, or Clio today. Leads are saved in Nuteq, and consultations sync to Google Calendar.
- It does not score or rank cases. It records the facts, and your team decides which cases to take.

## The calls an injury firm gets after something goes wrong

Most injured people call more than one firm. The one that answers, listens, and books a time is usually the one they sign with.

### A driver calls two days after a rear-end crash

*car accident*

Takes the date, place, police report, and treatment so far, then books a consultation.

Outcome: Consultation booked

### The other driver’s insurer wants a recorded statement today

*adjuster*

Does not tell the caller what to say. Takes the details and transfers to the attorney on call.

Outcome: Transferred to attorney

### A caller already has a lawyer but is unhappy with them

*other counsel*

Records that another lawyer is involved and saves it for an attorney to review before anyone calls back.

Outcome: Noted for attorney review

### A family member calls late at night from the hospital

*after hours*

Makes sure no one needs emergency help first, takes what they know, and books the first open review.

Outcome: Case review booked

### A warehouse worker calls in Spanish after a fall on the job

*workplace*

Runs the same intake in Spanish, and the attorney reads the summary in English.

Outcome: Lead saved, attorney alerted

### A clinic calls about a client’s treatment bills

*medical provider*

Takes the clinic’s name, the client’s name, and the question for the case manager, without discussing the case.

Outcome: Message for the case team

## Example call record

**Marcus Bell** · Injury intake · phone · 2:36

Outcome: Consultation booked

Tags: car accident, new case, police report

- **Agent:** Hartley Injury Law, intake team. How can I help you today?
- **Caller:** Someone ran a red light and hit my car on Monday. My neck has been killing me since.
- **Agent:** I am sorry that happened. I cannot give legal advice, but I can take the details for an attorney. Where was the crash, and did the police come out?
- **Caller:** Route 9 and Elm. They made a report. I went to urgent care the next morning, and the other driver’s insurance keeps calling me.
- **Agent:** Thank you. Have you spoken with any other lawyer about this? If not, I have a consultation with an attorney tomorrow at 11 or Thursday at 3.
- **Caller:** No other lawyer. Tomorrow at 11 works.
- **Agent:** You are booked for tomorrow at 11. An attorney will go over everything with you, including those insurance calls. I am sending the details to you now.

### Call summary

Marcus was hit by a driver who ran a red light at Route 9 and Elm on Monday. Police took a report. He has neck pain and was seen at urgent care the next morning. He has no other lawyer, and the other driver’s insurer has been calling him. A consultation is booked for tomorrow at 11.

- Took the crash date, place, and police report
- Noted urgent care treatment and no other lawyer
- Booked a consultation for tomorrow at 11
- Sent a text and email confirmation

## Nuteq vs a personal injury answering service vs voicemail

| | Nuteq | Typical answering service | Voicemail |
|---|---|---|---|
| **Injury intake** | Your questions on every call: date, injuries, treatment, report, other counsel | Scripted intake; depth and training vary by provider | Whatever the caller thinks to say |
| **Nights and weekends** | Answered the same as weekdays, several calls at once | Usually covered; overnight staffing varies | The caller moves on to the next firm |
| **Consultations** | Booked with an attorney while the caller is on the line | Often a message for someone to call back | None until someone calls back |
| **Urgent callers** | Transferred to your on-call number by the rule you write | Patched through or paged; varies by provider | Waits in the inbox with every other message |
| **Case management software** | Does not connect to Filevine or Clio; syncs to Google Calendar | Some enter leads into your system; varies | None |
| **What the attorney reads** | Recording, transcript, summary, and contact details | A short written message | An audio clip |

## One agent on every channel

- **Phone:** Answers the number on your ads and billboards at any hour. Keep it and forward it to Nuteq.
- **Text messages:** Replies to accident victims who text instead of calling, and confirms consultation times.
- **WhatsApp:** Runs the same injury intake for callers who prefer WhatsApp.
- **Website chat:** An intake chat on your site that books a free case review, if you offer one.

## How do you set up an AI receptionist for a personal injury firm?

You can have Nuteq answering injury calls the same day. Choose the personal injury template, add your case types, intake questions, and urgent rule, place a test call from your browser, and then forward your intake number.

1. Sign up and choose the personal injury template, which starts with injury consultations and case reviews.
2. Add the case types you take, your intake questions, and which callers should go straight to an attorney.
3. Call it from your browser as if you had just been in a crash, then forward your intake number.

## Questions injury attorneys ask

### Is Nuteq a personal injury answering service?

Nuteq is an AI receptionist that does the work of a personal injury answering service. It answers every intake call, day and night, asks your injury questions, and books the consultation.

### Will it tell callers whether they have a case?

Nuteq never tells a caller whether they have a case, who was at fault, or what a claim might be worth. It collects the facts and says an attorney will review them.

### What if the caller already has another lawyer?

Nuteq asks every caller whether another lawyer is involved and records the answer in the summary, so an attorney can decide how to handle it before anyone calls back.

### Can it put a strong case straight through to an attorney?

Nuteq transfers calls to the number you choose when they match the rule you write, such as a serious injury, a trucking crash, or a caller with a deadline close.

### How much does an AI receptionist for a personal injury firm cost?

Nuteq charges injury firms the same as any other business, based on minutes and how many calls it takes at once, and has a free plan that needs no card. The pricing page lists current plans.

### Does it work with Filevine, CASEpeer, or Clio?

Nuteq does not connect to case management software today. Leads and call records stay in Nuteq, and consultations sync to Google Calendar.

### Can it take intake from Spanish-speaking callers?

Nuteq replies in the caller’s language once you add it to your agent, so a Spanish-speaking caller can give the whole intake in Spanish.

### Is it safe to discuss injuries and medical treatment on these calls?

Nuteq encrypts calls and records in transit and at rest and keeps each firm’s data separate. HIPAA coverage is available on the Enterprise plan, arranged through sales.

### Does it sound like a real intake specialist?

Nuteq speaks at a natural pace, lets callers interrupt, and stays patient with someone who is upset or in pain. You can hear a live call on the Nuteq homepage.

### How it works in the docs

- [Turn on call transfer](https://nuteqai.com/docs/agents/actions)
- [Follow up with new leads](https://nuteqai.com/docs/customers/follow-ups)
- [Get new lead alerts](https://nuteqai.com/docs/workspace/notifications)

## Other industries we serve

- [Law firms](https://nuteqai.com/for/law-firms): Answers new client calls, asks your intake questions, and books the consultation without giving advice.
- [Insurance agencies](https://nuteqai.com/for/insurance): Takes the quote details and the Saturday-night claim, and books time with a licensed agent. It never quotes or binds.
- [Plumbers](https://nuteqai.com/for/plumbing): Picks up the 2am burst-pipe call, sorts emergencies from routine jobs, and books the van.
- [HVAC](https://nuteqai.com/for/hvac): Answers the whole queue on the first hot or cold day, books repair visits, and qualifies install leads.
- [Electricians](https://nuteqai.com/for/electrician): Answers the no-power call at midnight, escalates a hot panel, and books the charger install.
- [Roofers](https://nuteqai.com/for/roofing): Takes the whole storm surge in one afternoon, books inspections, sorts leaks from hail claims.
- [Garage doors](https://nuteqai.com/for/garage-door): Answers the trapped-car call at any hour, books spring repairs, never coaches a DIY fix.
- [Locksmiths](https://nuteqai.com/for/locksmith): Picks up the 2am lockout before the caller’s battery dies, pins the spot, and dispatches.

- [See all industries](https://nuteqai.com/for)
- By language: [Spanish](https://nuteqai.com/languages/spanish), [French](https://nuteqai.com/languages/french), [Chinese](https://nuteqai.com/languages/chinese), [Hindi](https://nuteqai.com/languages/hindi), [Arabic](https://nuteqai.com/languages/arabic), [Portuguese](https://nuteqai.com/languages/portuguese), [Vietnamese](https://nuteqai.com/languages/vietnamese), [Korean](https://nuteqai.com/languages/korean), [Dutch](https://nuteqai.com/languages/dutch), [Thai](https://nuteqai.com/languages/thai), [Indonesian](https://nuteqai.com/languages/indonesian), [Bengali](https://nuteqai.com/languages/bengali), [Tamil](https://nuteqai.com/languages/tamil), [Telugu](https://nuteqai.com/languages/telugu), [Urdu](https://nuteqai.com/languages/urdu), [German](https://nuteqai.com/languages/german), [Japanese](https://nuteqai.com/languages/japanese), [Russian](https://nuteqai.com/languages/russian), [Turkish](https://nuteqai.com/languages/turkish), [Italian](https://nuteqai.com/languages/italian), [Polish](https://nuteqai.com/languages/polish)

## Start with the personal injury template.

[Set up your intake line free](https://nuteqai.com/signup?return_to=%2Fonboarding%3Ftemplate%3Dpersonal_injury) · [See pricing](https://nuteqai.com/pricing)