# AI receptionist for med spas and aesthetic clinics

Every inquiry about Botox or laser gets a consultation, not a voicemail.

Nuteq answers your med spa line while injectors and coordinators are with clients. It explains the treatments you list, books first consultations, sends the confirmation, and passes anything medical to a licensed provider.

*Industries · Last updated 2026-09-28*

[Set up for your med spa free](https://nuteqai.com/signup?return_to=%2Fonboarding%3Ftemplate%3Dmedspa)

## What does an AI receptionist do for a med spa?

An AI receptionist for a med spa answers the calls and client messages your coordinators miss while they are checking someone in or assisting in a treatment room. Nuteq greets callers with your spa name, asks which treatment they are interested in and whether it is their first visit, and answers from the information you give it, covering the treatments you offer, how to prepare, the prices you choose to share, and the financing or rewards programs you accept. It books first-time clients into a consultation and existing clients into treatment visits against your real availability, then sends a text and email confirmation. Anything that needs a clinical judgment, such as whether a treatment is safe for them or what to expect from their results, is passed to a licensed provider. Every conversation is saved with a recording, transcript, and summary for your team.

- **Answers:** Phone, text messages, WhatsApp, and website chat
- **First visits:** Booked as a consultation with a provider
- **Treatment info:** Only what you list: services, prep, and prices
- **Medical questions:** Passed to a licensed provider
- **Product names:** Add Dysport or Sculptra to its vocabulary
- **HIPAA:** Enterprise plan, through sales

### What it will not do

- It does not give medical or aftercare advice, recommend a treatment, or promise results. A licensed provider answers those.
- It does not take deposits, card details, or financing applications. It can say which financing you accept if you list it.
- It does not connect to Boulevard, Zenoti, Mindbody, or Vagaro today. Bookings live in Nuteq and sync to Google Calendar.
- HIPAA coverage is available on the Enterprise plan, through sales.

## The calls a med spa front desk juggles

Aesthetic clients often call after seeing a post or a friend’s results, and many call in the evening. These are the conversations Nuteq handles.

### Someone new asks whether they can walk in for Botox

*first consult*

Explains that first visits start with a provider consultation, then offers open consultation times.

Outcome: Consultation booked

### A caller wants to know what laser hair removal costs

*pricing*

Reads back only the prices or package details you listed, and offers a consultation for a personal quote.

Outcome: Answered, consult offered

### A client calls with swelling two days after filler

*reaction*

Follows your escalation rule: transfers to your on-call provider and tells the caller to seek urgent care for severe symptoms.

Outcome: Transferred to a provider

### A caller asks if a treatment is safe while breastfeeding

*medical question*

Does not answer the medical question. Takes her details and books a consultation or leaves a note for a provider to call back.

Outcome: Passed to a provider

### A client books lip filler at 10pm after scrolling your page

*after hours*

Answers after closing, confirms it is a return visit, and books a treatment time or leaves a request for your team.

Outcome: Booked overnight

### A regular needs to move the follow-up her provider asked for

*follow-up visit*

Finds her booking, offers two other times, and moves it so the old slot opens up.

Outcome: Moved, confirmation sent

## Example call record

**Priya Nair** · Coordinator · phone · 2:06

Outcome: Consultation booked

Tags: Botox, first visit, consultation

- **Agent:** Thank you for calling Lumen Aesthetics. Are you interested in a treatment or a consultation?
- **Caller:** I have never had Botox before. Can I just come in and get it, or do I need to see someone first?
- **Agent:** For a first visit we start with a consultation. One of our providers goes over your goals and health history and decides what is right for you. Would a weekday or Saturday suit you?
- **Caller:** Saturday morning if you have it.
- **Agent:** I have Saturday at 10:30 or 11:15 for a 45-minute consultation. Which would you like?
- **Caller:** 10:30. And is it true you have a rewards program?
- **Agent:** You are booked for Saturday at 10:30. We take Allē points, and your provider can explain how they apply at the visit. Your confirmation is on its way by text.

### Call summary

Priya is a new client interested in Botox for the first time. The receptionist explained that first visits start with a consultation where a provider reviews goals and health history, then booked a 45-minute consultation on Saturday at 10:30. Priya asked about rewards; the receptionist confirmed the spa takes Allē points, as listed in its information, and left the details to the provider.

- Saved Priya as a new client
- Booked a treatment consultation for Saturday at 10:30
- Sent a text and email confirmation

## Nuteq vs a med spa answering service vs voicemail

| | Nuteq | Typical answering service | Voicemail |
|---|---|---|---|
| **Evening and weekend inquiries** | Answered and booked into a consultation | Taken as a message; after-hours coverage often costs extra | Waits until the next business day, if the client leaves one |
| **Treatment questions** | Answers from your own service list, prep notes, and prices | Operators usually read a short script or take a message | None |
| **Medical questions** | Never answers them; passes them to a licensed provider | Varies by provider and script | Heard only when someone checks messages |
| **What your coordinators get** | Recording, transcript, summary, treatment of interest, and contact details | A message by email or text | An audio message to call back |
| **Booking software** | Does not connect to Boulevard or Zenoti; syncs to Google Calendar | Varies by provider | None |

## One agent on every channel

- **Phone:** Answers the spa line while coordinators are with clients, and takes the evening calls that follow your posts.
- **Text messages:** Replies to clients who text about a treatment, and sends consultation confirmations and reminders.
- **WhatsApp:** Answers questions and books appointments for customers who prefer WhatsApp.
- **Website chat:** A chat and voice widget on your treatment pages for visitors who want to ask before they call.

## How do you set up an AI receptionist for a med spa?

Pick the med spa template, add your treatments, prep notes, and the prices you want shared, and write down who handles medical questions. Test a call from your browser, then forward your spa number when it sounds right.

1. Sign up and pick the MedSpa & Aesthetics template, which starts with consultation and treatment bookings.
2. Add your treatment menu, prep and aftercare notes you approve, and a transfer number for your on-call provider.
3. Test a call from your browser, then forward your spa number or get a new local one.

## Questions med spa owners ask

### Is Nuteq a med spa answering service?

Nuteq is an AI receptionist that works as a med spa answering service. It answers every call, books consultations and treatment visits, and leaves your coordinators a written record of each conversation.

### How much does an AI receptionist for a med spa cost?

Nuteq has the same plans for every kind of business, based on minutes and how many calls it can answer at once, plus a free plan that needs no card. See the pricing page for current plans.

### Will it give clients medical advice about Botox or fillers?

Nuteq does not give medical advice, recommend treatments, or promise results. It shares only the information you approve and passes health questions to a licensed provider by transfer or callback note.

### Can it book consultations and treatments into my calendar?

Nuteq books consultations and treatment visits against your hours and services and syncs them to Google Calendar. You can switch to request mode so your coordinators confirm every booking before it is final.

### Does it work with Boulevard, Zenoti, or Mindbody?

Nuteq does not connect to med spa booking software today. Bookings live in the Nuteq calendar and sync to Google Calendar, where your team can see them.

### Can it take a deposit to hold a consultation?

Nuteq does not take deposits or card details. It can tell clients your deposit or cancellation policy if you add it, and your team collects payment the way it does now.

### What happens if a client calls about a reaction after treatment?

Nuteq follows the escalation rule in your med spa template. It tells the caller to seek urgent care for severe symptoms and transfers the call to your on-call provider if you set a number.

### Is it HIPAA compliant?

Nuteq provides HIPAA coverage only on the Enterprise plan, set up through sales. On every plan, calls are encrypted in transit and at rest and each organization’s data is kept separate.

### Will it say treatment and product names correctly?

Nuteq lets you add product and treatment names such as Dysport, Sculptra, or Morpheus8 to its vocabulary, with an optional pronunciation, so it hears and says them the way your clients do.

### How it works in the docs

- [Confirm booking requests](https://nuteqai.com/docs/appointments/appointment-requests)
- [Add treatment and product names](https://nuteqai.com/docs/agents/vocabulary)
- [Turn on call transfer](https://nuteqai.com/docs/agents/actions)

## Other industries we serve

- [Salons and spas](https://nuteqai.com/for/salon-spa): Books the right service with the right stylist while everyone on the floor is mid-appointment.
- [Plumbers](https://nuteqai.com/for/plumbing): Picks up the 2am burst-pipe call, sorts emergencies from routine jobs, and books the van.
- [HVAC](https://nuteqai.com/for/hvac): Answers the whole queue on the first hot or cold day, books repair visits, and qualifies install leads.
- [Electricians](https://nuteqai.com/for/electrician): Answers the no-power call at midnight, escalates a hot panel, and books the charger install.
- [Roofers](https://nuteqai.com/for/roofing): Takes the whole storm surge in one afternoon, books inspections, sorts leaks from hail claims.
- [Garage doors](https://nuteqai.com/for/garage-door): Answers the trapped-car call at any hour, books spring repairs, never coaches a DIY fix.
- [Locksmiths](https://nuteqai.com/for/locksmith): Picks up the 2am lockout before the caller’s battery dies, pins the spot, and dispatches.
- [Appliance repair](https://nuteqai.com/for/appliance-repair): Screens the brand, finds the model tag, and never promises a fix on the first visit.

- [See all industries](https://nuteqai.com/for)
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## Start with the MedSpa & Aesthetics template.

[Set up for your med spa free](https://nuteqai.com/signup?return_to=%2Fonboarding%3Ftemplate%3Dmedspa) · [See pricing](https://nuteqai.com/pricing)