# AI receptionist for law firms

A new matter should not wait for someone to check voicemail.

Nuteq AI answers the firm’s line while attorneys are in court or with clients. It asks your legal intake questions, declines matters you do not take, books the consultation, and says plainly that it cannot give legal advice.

*Industries · Last updated 2026-09-16*

[Set up for your firm free](https://nuteqai.com/signup?return_to=%2Fonboarding%3Ftemplate%3Dlegal)

## What does an AI receptionist do for a law firm?

An AI receptionist for a law firm answers calls from prospective and current clients while attorneys and staff are in court, in meetings, or gone for the evening. Nuteq AI greets callers with the firm name, explains which practice areas you handle, and runs your legal intake questions the same way every time, such as the type of matter, key dates, and the other party’s name for a conflict check. Matters you do not take are declined politely. Viable ones are booked into a consultation or saved as a lead for an attorney to call back, and anything time-sensitive, such as a court date this week, can be flagged urgent or transferred to a number you choose. It never gives legal advice and tells callers so. Each call is saved with a recording, transcript, and summary your team can review.

- **Answers:** Phone, text messages, WhatsApp, and website chat
- **Intake:** Asks your questions, in your order
- **Out of scope:** Declines matters you do not take
- **Books:** Consultations and case reviews
- **Legal advice:** Never, and it tells callers so

### What it will not do

- It does not give legal advice or predict the outcome of a matter.
- It does not run conflict checks. It collects the names your team needs to run one.
- It does not connect to Clio, MyCase, or PracticePanther today. Consultations are booked in Nuteq AI and sync to Google Calendar.
- It does not take retainers or payments.

## The calls a law firm cannot afford to miss

### A caller wants help after losing their job

*new matter*

Asks your employment intake questions and books a consultation.

Outcome: Consultation booked

### Someone needs help with a matter you do not handle

*out of scope*

Says the firm does not take that kind of case and ends the call politely.

Outcome: Declined, logged

### A caller has a hearing later this week

*urgent*

Flags the call as urgent, then transfers it or books the first slot you allow.

Outcome: Flagged urgent

### A current client asks for an update on their case

*existing client*

Takes a message for the responsible attorney without discussing the case.

Outcome: Message for the attorney

### A prospective client calls on a Saturday evening

*after hours*

Runs the intake and books the first open consultation on Monday.

Outcome: Booked for Monday

### A caller asks what a first consultation costs

*fees*

Repeats the consultation fee you set, or says an attorney will confirm it.

Outcome: Answered, lead saved

## Example call record

**Daniel Okafor** · Intake · phone · 2:22

Outcome: Consultation booked

Tags: employment, new matter, consultation

- **Agent:** Carver and Reed Law, how can I help you today?
- **Caller:** I was let go last week and I think it was unfair. Can you help with that?
- **Agent:** Our employment team handles those matters. I cannot give legal advice, but I can take some details. When did it take effect, and were you given a reason in writing?
- **Caller:** Last Tuesday, and no, nothing in writing.
- **Agent:** Thank you. I have a thirty-minute consultation with the employment team on Thursday at 10. Shall I book it?
- **Caller:** Yes, please.

### Call summary

Daniel, a prospective client, believes he was unfairly dismissed last Tuesday and received no written reason. The receptionist said it could not give legal advice, captured the dates and his contact details, and booked an initial consultation with the employment team for Thursday at 10.

- Matched the enquiry to a practice area you take
- Captured the dismissal date and details
- Booked a Thursday consultation

## Nuteq AI vs a legal answering service vs voicemail

| | Nuteq AI | Typical answering service | Voicemail |
|---|---|---|---|
| **Intake questions** | Your questions, asked the same way on every call | Scripted intake; depth varies by provider | None |
| **Consultations** | Booked into your calendar | Usually a message asking for a callback | The caller waits for you to ring back |
| **Out-of-scope callers** | Declined politely and logged | Often passed through as messages | Mixed in with new matters |
| **Record for the attorney** | Recording, transcript, summary, and contact details | A written message | A voice message |
| **Practice management software** | Does not connect to Clio; syncs to Google Calendar | Some connect; varies by provider | None |

## One agent on every channel

- **Phone:** Answers the firm’s main line on court days and after hours. Forward the number clients already have.
- **Text messages:** Replies to prospective clients who text, and confirms consultation times.
- **WhatsApp:** Runs the same intake for clients who prefer WhatsApp.
- **Website chat:** An intake chat on your site that books a consultation.

## How do you set up an AI receptionist for a law firm?

Nuteq AI can take intake calls for your firm in about two minutes. Choose the law firm template, list your practice areas and intake questions, test a call in your browser, then forward the firm’s number.

1. Create an account and choose the law firm template, which starts with consultation and case review bookings.
2. List the practice areas you take, your intake questions, and which calls count as urgent.
3. Test an intake call in your browser, then forward the firm’s number or get a new local one.

## Questions firms ask

### Is Nuteq AI a legal answering service?

Nuteq AI is an AI receptionist that works as a legal answering service. It answers every call, runs your intake questions, and books consultations for your attorneys.

### Will it give legal advice?

Nuteq AI never gives legal advice. It tells callers an attorney will review their situation, collects the details, and books time or passes the matter on.

### How much does an AI receptionist for a law firm cost?

Nuteq AI puts law firms on the same plans as every other business, based on call minutes and simultaneous calls, with a free plan and no card. See the pricing page for current plans.

### Can it screen out matters we do not handle?

Nuteq AI checks each caller against the practice areas you list and politely declines anything outside them, so attorneys only see matters the firm takes.

### Is the call confidential?

Nuteq AI encrypts calls in transit and keeps each organization’s data separate. HIPAA coverage and single sign-on come with the Enterprise plan.

### Does it work with Clio or MyCase?

Nuteq AI does not connect to legal practice management software today, so consultations are kept in the Nuteq AI calendar and synced to Google Calendar.

### Can it transfer an urgent caller to an attorney?

Nuteq AI transfers calls to the number you set when they match your urgent rule, such as an arrest or a court date, after gathering the caller’s details.

### Can it handle callers who speak another language?

Nuteq AI replies in the language the caller speaks once you add it to your agent, which helps firms that serve clients in Spanish or other languages.

### How it works in the docs

- [Write your intake questions](https://nuteqai.com/docs/agents/instructions)
- [Review new client leads](https://nuteqai.com/docs/customers/contacts-and-leads)
- [Security and privacy](https://nuteqai.com/docs/workspace/security-and-privacy)

## Other industries we serve

- [Personal injury](https://nuteqai.com/for/personal-injury): Takes the call after the crash, gets the accident facts down, and books the consultation before another firm does.
- [Insurance agencies](https://nuteqai.com/for/insurance): Takes the quote details and the Saturday-night claim, and books time with a licensed agent. It never quotes or binds.
- [Financial advisors](https://nuteqai.com/for/financial-advisors): Books the introductory meeting and takes the client’s message for their advisor. It never advises or takes a trade.
- [Accounting firms](https://nuteqai.com/for/accounting): Books tax appointments, notes the deadline, and flags the notice letter. It never says what is deductible.
- [Plumbers](https://nuteqai.com/for/plumbing): Picks up the 2am burst-pipe call, sorts emergencies from routine jobs, and books the van.
- [HVAC](https://nuteqai.com/for/hvac): Answers the whole queue on the first hot or cold day, books repair visits, and qualifies install leads.
- [Electricians](https://nuteqai.com/for/electrician): Answers the no-power call at midnight, escalates a hot panel, and books the charger install.
- [Roofers](https://nuteqai.com/for/roofing): Takes the whole storm surge in one afternoon, books inspections, sorts leaks from hail claims.

- [See all industries](https://nuteqai.com/for)
- By language: [Spanish](https://nuteqai.com/languages/spanish), [French](https://nuteqai.com/languages/french), [Chinese](https://nuteqai.com/languages/chinese), [Hindi](https://nuteqai.com/languages/hindi), [Arabic](https://nuteqai.com/languages/arabic), [Portuguese](https://nuteqai.com/languages/portuguese), [Vietnamese](https://nuteqai.com/languages/vietnamese), [Korean](https://nuteqai.com/languages/korean), [Dutch](https://nuteqai.com/languages/dutch), [Thai](https://nuteqai.com/languages/thai), [Indonesian](https://nuteqai.com/languages/indonesian), [Bengali](https://nuteqai.com/languages/bengali), [Tamil](https://nuteqai.com/languages/tamil), [Telugu](https://nuteqai.com/languages/telugu), [Urdu](https://nuteqai.com/languages/urdu), [German](https://nuteqai.com/languages/german), [Japanese](https://nuteqai.com/languages/japanese), [Russian](https://nuteqai.com/languages/russian), [Turkish](https://nuteqai.com/languages/turkish), [Italian](https://nuteqai.com/languages/italian), [Polish](https://nuteqai.com/languages/polish)

## Start with the law firm template.

[Set up for your firm free](https://nuteqai.com/signup?return_to=%2Fonboarding%3Ftemplate%3Dlegal) · [See pricing](https://nuteqai.com/pricing)