# AI receptionist for chiropractors and physical therapy clinics

Your hands are on a patient, not on the phone.

Nuteq answers your office line while you adjust or treat. It books initial evaluations, notes whether the injury came from a car accident, sport, or ongoing pain, records the caller’s insurance, and keeps follow-up visits on the calendar.

*Industries · Last updated 2026-09-28*

[Set up for your clinic free](https://nuteqai.com/signup?return_to=%2Fonboarding%3Ftemplate%3Dchiropractic_pt)

## What does an AI receptionist do for a chiropractic or physical therapy clinic?

An AI receptionist for a chiropractic or physical therapy clinic answers the calls that come in while every provider is with a patient. Nuteq asks what brings the caller in, whether the problem came from a car accident, a sport, work, or pain that has built up over time, and whether they plan to use health insurance, auto insurance, or pay themselves. It books new patients into a full-length initial evaluation and existing patients into follow-up therapy visits, and it moves or cancels visits when patients call to change them, so care plans stay on the calendar. Patients get a text and email confirmation. It does not diagnose, suggest exercises, or say whether treatment will help: that is for your providers at the evaluation. Each call is saved with a recording, transcript, and summary, including the injury details and insurance the caller mentioned.

- **Answers:** Phone, text messages, WhatsApp, and website chat
- **First visits:** Booked as a full-length initial evaluation
- **Injury source:** Notes auto accident, sport, work, or ongoing pain
- **Follow-ups:** Moves care-plan visits without phone tag
- **Insurance:** Records the caller’s plan or claim for your team
- **HIPAA:** Enterprise plan, through sales

### What it will not do

- It does not diagnose, recommend exercises or stretches, or say whether care will help. Your providers do that.
- It does not verify benefits, visit limits, or referral rules with payers. It records what the caller says for your team.
- It does not connect to ChiroTouch, WebPT, or Jane today. Bookings live in Nuteq and sync to Google Calendar.
- It does not collect copays or card details.
- HIPAA coverage is available on the Enterprise plan, through sales.

## The calls a chiropractic or PT front desk gets between patients

### A driver hurt in a rear-end collision wants to be seen

*auto accident*

Notes the accident and whether auto insurance or a claim is involved, then books an initial evaluation.

Outcome: Evaluation booked

### A patient on twice-weekly therapy needs to swap Tuesday for Wednesday

*care plan*

Finds the follow-up visit, offers open times that week, and moves it so the plan stays on track.

Outcome: Visit moved

### A parent calls about a teenager’s sprained ankle from soccer

*sports injury*

Records the sport and how it happened, answers whether you see young athletes from your information, and books an evaluation.

Outcome: Booked, parent saved

### A caller asks whether they need a referral for physical therapy

*coverage*

Repeats the referral and insurance policy you wrote in, and does not guess about their plan.

Outcome: Answered, logged

### A caller says they fell and cannot feel their legs

*emergency*

Does not schedule. Tells the caller to call 911 or get emergency care right away.

Outcome: Directed to 911

### Someone with low back pain calls Saturday morning for the first opening

*after hours*

Answers while the office is closed and books the first initial evaluation you have open.

Outcome: Booked over the weekend

## Example call record

**Tom Reyes** · Front desk · phone · 2:11

Outcome: Evaluation booked

Tags: auto accident, new patient, initial evaluation

- **Agent:** Thank you for calling Summit Spine & Sport. Are you looking for chiropractic care, physical therapy, or an evaluation?
- **Caller:** I was rear-ended last week and my neck has been stiff ever since. Do you see people after car accidents?
- **Agent:** Yes, we do. I am sorry about the accident. The first step is an initial evaluation with one of our providers. Will you be using auto insurance or your health plan?
- **Caller:** The other driver’s auto insurance, I think. I have the claim number.
- **Agent:** Please bring it to your visit. I have an hour-long evaluation Wednesday at 8:00 or Thursday at 5:30. Which would you prefer?
- **Caller:** Thursday at 5:30.
- **Agent:** You are booked for Thursday at 5:30. Your provider will go over everything at the evaluation. I am sending your confirmation now.

### Call summary

Tom is a new patient with neck stiffness since a rear-end car accident last week. He plans to use the other driver’s auto insurance and has a claim number, which he will bring. The receptionist did not assess the injury and booked a 60-minute initial evaluation for Thursday at 5:30.

- Saved Tom as a new patient
- Noted auto accident and auto insurance claim
- Booked an initial evaluation Thursday at 5:30
- Sent a text and email confirmation

## Nuteq vs a chiropractic answering service vs voicemail

| | Nuteq | Typical answering service | Voicemail |
|---|---|---|---|
| **While you are treating** | Answers every call, several at once, without pulling you away | An operator answers when staffed | The caller tries the next clinic on the list |
| **New patient intake** | Records injury source and insurance, then books the evaluation | Usually takes a message for your team to call back | Only what the caller chooses to say |
| **Care-plan changes** | Moves or cancels follow-up visits and sends the new time | Takes a message | You call back to reschedule |
| **Practice software** | Does not connect to ChiroTouch or WebPT; syncs to Google Calendar | Varies by provider | None |
| **HIPAA** | Enterprise plan | Varies by provider | Depends on your phone system |

## One agent on every channel

- **Phone:** Answers the office line during adjustments and therapy sessions, and on evenings and weekends.
- **Text messages:** Replies to patients who text to move a follow-up visit, and sends confirmations and reminders.
- **WhatsApp:** Answers questions and books appointments for customers who prefer WhatsApp.
- **Website chat:** A chat and voice widget on your site for visitors who would rather not call.

## How do you set up an AI receptionist for a chiropractic or physical therapy clinic?

Pick the chiropractic and physical therapy template, which already asks about injury source and insurance. Add your providers, hours, visit types, and accepted plans, test a call from your browser, and forward your office number when you are happy with it.

1. Sign up and pick the Chiropractic & Physical Therapy template, with initial evaluations and follow-up visits ready to book.
2. Add your hours, accepted insurance, referral policy, and whether you see auto accident or workers’ comp cases.
3. Test a call from your browser, then forward your office number or get a new local one.

## Questions chiropractors and therapists ask

### Is Nuteq a chiropractic answering service?

Nuteq is an AI receptionist that does the work of a chiropractic answering service. It answers every call, books initial evaluations and follow-up visits, and leaves a written record of each call.

### How much does an AI receptionist for a chiropractor cost?

Nuteq offers one set of plans for every business, based on minutes and how many calls it answers together, including a free plan that does not ask for a card. The pricing page shows the current plans.

### Does it work with ChiroTouch, WebPT, or Jane?

Nuteq does not connect to chiropractic or physical therapy software today. Visits live in the Nuteq calendar and sync to Google Calendar, and every call record carries the patient’s contact details.

### Can it take auto accident and personal injury cases?

Nuteq asks whether an injury came from a car accident, a sport, work, or ongoing pain, and records any auto insurance or claim details the caller gives. Your team handles billing and attorney paperwork.

### Will it tell patients which exercises or treatment to try?

Nuteq does not recommend exercises, stretches, or treatment, and does not diagnose. It books the patient in so a licensed provider can evaluate them.

### Can it check a patient’s insurance benefits?

Nuteq does not verify benefits, visit limits, or referral requirements with payers. It records the plan the caller names and repeats the insurance and referral policy you give it.

### Can patients reschedule follow-up visits on their own?

Nuteq moves or cancels follow-up visits when patients call or text, offers open times, and sends the new confirmation. Patients can also reply CANCEL to a confirmation text.

### Is it HIPAA compliant?

Nuteq offers HIPAA coverage through its Enterprise plan, which is arranged with sales. On all plans, calls are encrypted in transit and at rest and kept separate by organization.

### Can it book patients who speak Spanish or another language?

Nuteq speaks more than 20 languages and replies in the language the patient uses, so someone hurt at work can describe what happened and book an evaluation in Spanish.

### Can I keep my office phone number?

Nuteq keeps your current office number in place: forward calls to it during treatment hours or after you close, or pick up a new local number if you would rather.

### How it works in the docs

- [Set up evaluations and visits](https://nuteqai.com/docs/appointments/availability-and-services)
- [See new patient details](https://nuteqai.com/docs/customers/contacts-and-leads)
- [Connect Google Calendar](https://nuteqai.com/docs/appointments/google-calendar)

## Other industries we serve

- [Dental offices](https://nuteqai.com/for/dental): Books, moves, and confirms patient visits while the front desk is with someone in the chair.
- [Urgent care](https://nuteqai.com/for/urgent-care): Answers hours, insurance, and “can you see me today” calls while staff check in the waiting room.
- [Veterinary clinics](https://nuteqai.com/for/veterinary): Books wellness exams and sick visits, with the pet’s symptoms noted, while your techs are in the exam room.
- [Plumbers](https://nuteqai.com/for/plumbing): Picks up the 2am burst-pipe call, sorts emergencies from routine jobs, and books the van.
- [HVAC](https://nuteqai.com/for/hvac): Answers the whole queue on the first hot or cold day, books repair visits, and qualifies install leads.
- [Electricians](https://nuteqai.com/for/electrician): Answers the no-power call at midnight, escalates a hot panel, and books the charger install.
- [Roofers](https://nuteqai.com/for/roofing): Takes the whole storm surge in one afternoon, books inspections, sorts leaks from hail claims.
- [Garage doors](https://nuteqai.com/for/garage-door): Answers the trapped-car call at any hour, books spring repairs, never coaches a DIY fix.

- [See all industries](https://nuteqai.com/for)
- By language: [Spanish](https://nuteqai.com/languages/spanish), [French](https://nuteqai.com/languages/french), [Chinese](https://nuteqai.com/languages/chinese), [Hindi](https://nuteqai.com/languages/hindi), [Arabic](https://nuteqai.com/languages/arabic), [Portuguese](https://nuteqai.com/languages/portuguese), [Vietnamese](https://nuteqai.com/languages/vietnamese), [Korean](https://nuteqai.com/languages/korean), [Dutch](https://nuteqai.com/languages/dutch), [Thai](https://nuteqai.com/languages/thai), [Indonesian](https://nuteqai.com/languages/indonesian), [Bengali](https://nuteqai.com/languages/bengali), [Tamil](https://nuteqai.com/languages/tamil), [Telugu](https://nuteqai.com/languages/telugu), [Urdu](https://nuteqai.com/languages/urdu), [German](https://nuteqai.com/languages/german), [Japanese](https://nuteqai.com/languages/japanese), [Russian](https://nuteqai.com/languages/russian), [Turkish](https://nuteqai.com/languages/turkish), [Italian](https://nuteqai.com/languages/italian), [Polish](https://nuteqai.com/languages/polish)

## Start with the Chiropractic & Physical Therapy template.

[Set up for your clinic free](https://nuteqai.com/signup?return_to=%2Fonboarding%3Ftemplate%3Dchiropractic_pt) · [See pricing](https://nuteqai.com/pricing)